Last summer we released a first version of the eSupport Portal, aimed at ThingWorx Customers and Partners.

The page was well received, had several thousands of visits, and is used by most users of ThingWorx Platforms as a first port of call for support.


We processed feedback from users around the globe and are now happy to announce a new version of the page.

Key motivations for the recent updates were:

  • Placing most relevant support tools and features at the fingertips of all users of all ThingWorx platforms
  • A more consistent user experience with other pages
  • Improved visibility and management of Community- and service interactions


This 2 minute video introduces key elements of the new portal:



Thank you to all who shared feedback in the past. The ongoing design of the page is based on the needs of those who use it, so please let us have your reactions and suggestions by responding below, or by using the feedback widget in the page itself.