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Resolving a license error that prevents creating new entities

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Error: Exception: JavaException: java.lang.Exception: Import Failed: License is not available for Product: null Feature: twx_things

Possible root cause: editing web.xml without further restart of the platform. In result, the product name does not pick up and the license path drops while the composer is still running,

Fix: Go to LicensingSubsystem -> Services and run the AcquireLicense service.

IF the issue does not get resolved, please contact the Support team, attaching your license.bin to the ticket.

Comments

 

After running AquireLicense, there is need of Tomcat restart to stop error showing in the future.

I am getting the following error -

"save failed, status: Internal Server Error message: Import Failed: License is not available for Product: null Feature: twx_things"

 

I restarted the tomcat but then also the is not resovled.

Hi,

 

In this case, please contact someone from PTC Licensing to check your license file.

 

Best regards,

Raluca Edu

Version history
Last update:
‎May 30, 2017 04:30 PM
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