Thingworx 5.4 Import issue

[snair-3]

We have upgraded ThingWorx from 5.1 to 5.4 but after upgrading when we try to import the stuff created earlier in 5.1 version, it shows the message as import successful but I am not able to see the stuff - mashups, thingshapes, datshapes, datattables etc.

What could be the issue?

~ Pallavi

[terry1]

Have you tried restarting the server? Sometimes that helps.

[snair-3]

Yes I tried restarting the tomcat service and the server as well but still the issue persists

[Aanjan]

Hi Suraj,

Before you deployed 5.4, did you remove the old ThingWorxStorage and ThingWorxBackupStorage directories? Here is a simple list of steps to follow when upgrading to a newer version:

• Undeploy old version of ThingWorx
• Remove ThingworxStorage and ThingworxBackupStorage directories
• Deploy new version of ThingWorx
• Install required Extensions
  
• Import old Entities and Data