ThingWorx Metrics Reporting Services

[smarino]

Hi all.

In order to activate the “ThingWorx Metrics Reporting Services”

·        I select the “PlatformSubsystem” element in Thingworx Composer

·        I checked the “Enable Metrics reporting” check box

·        I compiled the “PTC username” field

·        By using “Change Password” button, I introduced my PTC password

When I push the “Request” button, I receive this error message.

My Thingworx server is implemented on a Linux Ubuntu 14.04 LTS Virtual Machine in Microsoft Azure cloud.

Should I to activate some Inbound or Outbound rules in firewall?

It is necessary to install the Thingworx Connection Server?

Thank you.

Best regards,

                  Sergio

[ankigupta]

Hi Sergio Marino​,

Could you try running StartMetricsCollectionService service in the platform service to see if it helps.

Thanks,

Ankit Gupta

[smarino]

Hi Ankit Gupta.

I tried to start the StartMetricsCollectionService service. The result of this operation was positive.

However, when I try to activate the “ThingWorx Metrics Reporting Services”, there is the same error.

Thank you.

Best regards,

   Sergio