Thingworx Analytics: Issue with Installation of UploadThing

[mdeshpande-2]

Hello,

I am setting up Thingworx Analytics 52.2. I followed the installation guides, but I am facing issues with the last step: Installation of UploadThing

• The UploadThing installs properly.
• When I verify the isConnected property from the thingworx composer, it seems to be false all the time.
• I checked on PTC technical support and followed the mentioned steps as well. But it still doesn't work.

I am using thingworx on port 8081 with SSL. I have attached the uploadthing.log file  and the UploadThing.properties file for reference.

I would appreciate any help regarding the same.

Thanks & Regards,

Madhumita Deshpande

[jgreiner]

Hi Madhumita,

I found this KCS article that I believe solves the issue you are encountering.

Let me know if this solves the error that you are encountering.

Thanks,

John

[mdeshpande-2]

Hi John,

I followed the steps in the article,but it is still not working.

Is there any other solution? Is the problem related to SSL(I'm using Thingworx with SSL)?

I would appreciate any help.

Thanks & Regards,

Madhumita

[jgreiner]

Hi Madhumita,

I will reach out to the R&D team to see if using ThingWorx with SSL is causing the issue. 

Let me know if you have any further questions or concerns.

Thanks,

John

[jgreiner]

Hi Madhumita,

I have sent an email to the address that I believe is yours.  Please respond to it if you did get it or let me know through here if you did not.

Thanks,

John