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"Failure to return license click check" in PostgreSQL with none of the usual causes

dclayworth
1-Newbie

"Failure to return license click check" in PostgreSQL with none of the usual causes

I've had to switch from the Neo4J ThingWorx to using the PostgreSQL version of ThingWorx. I de-installed the current version, deleted ThingWorxStorage and ThingWorxStoragebackup and installed the PostgreSQL version.

When I started ThingWorx again I got the message "Failure to return license click check".

I read this document, and I

  • Have plenty of disk space
  • Have plenty of memory
  • Have no Neo4J storage
  • Have deleted all previous storage

What might be causing this problem?

1 ACCEPTED SOLUTION

Accepted Solutions

It turns out this was due to a misconfigured PostgreSQL database connection.

View solution in original post

3 REPLIES 3

If you haven't done already, please open a case with support.ptc.com

Thanks!

As Pai suggested, please do open a support case. On a side note, does this error occur on all browsers or specific ones? If you have not tried yet, can you retry on both Chrome and Firefox?

It turns out this was due to a misconfigured PostgreSQL database connection.

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