Getting this error while accessing the Thingworx composer: "openID Connect Provider error: server_error" "Error occured while performing an attribute lookup"

[sm-31]

Hi,

I am getting this error when I am trying to access my Thingworx Composer on server:

"openID Connect Provider error: server_error"

"Error occured while performing an attribute lookup"

Can you provide more insights about it:

​Is it some kind of ​Internal Server Error?​

Why does it happen?

and

What actions can I perform to remove this error?

-Thanks & Regards,

Shashank

[supandey]

Shashank, are you running custom authenticator? Is this a fresh installation or have you upgraded? Where's your ThingWorx running? You may want to check the tomcat and thingworx application log for more detail on this error.

[sm-31]

Hi Sushant,

Thanks for raising those questions, the issue occured due to the custom SSO authenticator only.

-Regards,

Shashank