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Community Tip - Did you get an answer that solved your problem? Please mark it as an Accepted Solution so others with the same problem can find the answer easily. X

ThingWorx 8.0 Fresh installation. ThingWorx failed to load with error "One or more Filters failed to start. Full details will be found in the appropriate container log file"

amule-3
5-Regular Member

ThingWorx 8.0 Fresh installation. ThingWorx failed to load with error "One or more Filters failed to start. Full details will be found in the appropriate container log file"

ThingWorx 8.0 Has been installed and configured as per the installation guide. Username and password has not been encrypted in platform-settings.json file.

Java version used is : jdk 1.8 Update 92 64 (bit).

Postgresql used is : 9.4

Errors in Catalina.log:

01-Aug-2017 16:11:09.329 INFO [localhost-startStop-1] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.

01-Aug-2017 16:11:09.882 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more Filters failed to start. Full details will be found in the appropriate container log file

01-Aug-2017 16:11:09.882 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/Thingworx] startup failed due to previous errors

01-Aug-2017 16:11:10.293 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployWAR Deployment of web application archive C:\ptc\Tomcat 8.0.44\webapps\Thingworx.war has finished in 11,649 ms

01-Aug-2017 16:11:10.294 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory C:\ptc\Tomcat 8.0.44\webapps\docs

Has anybody faced similar issue?

Attached are the logs.

Regards,

Abhijeet

1 ACCEPTED SOLUTION

Accepted Solutions
amule-3
5-Regular Member
(To:cmorfin)

Hi Christophe and Yamini,

Thanks for your reply. Issue has been resolved. I was trying to install everything in C:\ptc folder and that was causing the issue.

After re-installing everything at C: drive and creating all the ThingWorx folders at C:\ resolved the issue.

Regards,

Abhijeet

View solution in original post

6 REPLIES 6
ytella
17-Peridot
(To:amule-3)

Hi Abhijeet, Tomcat is unable to find the library path. Follow the below steps to resolve the issue:

1.On windows, click Start->Configure Tomcat and in the Java options field, remove the " -Djava.library.path=C:\ptc\Tomcat 8.0.44\webapps\Thingworx\WEB-INF\extensions" and just keep the below lines:

      -Dserver -Dd64

      -XX:+UseNUMA

      -XX:+UseConcMarkSweepGC

      -Dfile.encoding=UTF-8

2.Go to the explorer, right click on "my computer" --> Properties --> Advanced settings --> Environment variables --> edit "PATH", add ; and then path to your tomcat extensions folder, " ;<path to extensions folder of tomcat> "

or, for example ";C:\Tomcat 8.0\webapps\Thingworx\WEB-INF\extensions"


3.Restart Tomcat.


Hopefully, this helps to resolve the issue.

amule-3
5-Regular Member
(To:ytella)

Thanks yamini for the quick help. I re-configured as per the suggestion. It does not work.

i even re-installed and configured a tomcat to different location with above setting but no luck. it gives same error message.

catalina.log file:

01-Aug-2017 17:44:41.858 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version:        Apache Tomcat/8.0.44

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built:          May 10 2017 17:21:09 UTC

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number:         8.0.44.0

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name:               Windows 7

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version:            6.1

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture:          amd64

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home:             C:\Program Files\Java\jdk1.8.0_92\jre

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version:           1.8.0_92-b14

01-Aug-2017 17:44:41.861 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor:            Oracle Corporation

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE:         C:\ptc\Tomcat 8.0

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME:         C:\ptc\Tomcat 8.0

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\ptc\Tomcat 8.0

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\ptc\Tomcat 8.0

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.endorsed.dirs=C:\ptc\Tomcat 8.0\endorsed

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\ptc\Tomcat 8.0\temp

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager

01-Aug-2017 17:44:41.862 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\ptc\Tomcat 8.0\conf\logging.properties

01-Aug-2017 17:44:41.863 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dserver -Dd64

01-Aug-2017 17:44:41.863 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseNUMA

01-Aug-2017 17:44:41.863 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseConcMarkSweepGC

01-Aug-2017 17:44:41.863 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dfile.encoding=UTF-8

01-Aug-2017 17:44:41.863 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit

01-Aug-2017 17:44:41.863 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ptc\Tomcat 8.0\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ptc\Tomcat 8.0.44\webapps\Thingworx\WEB-INF\extensions;C:\ProgramData\Oracle\Java\javapath;C:\ptc\passwordDir\WEB-INF\lib\thingworx-platform-common-8.0.1-b39.jar;C:\ptc\passwordDir\WEB-INF\lib\slf4j-api-1.7.21.jar;C:\ptc\passwordDir\WEB-INF\lib\logback-core-1.0.13.jar;C:\ptc\passwordDir\WEB-INF\lib\logback-classic-1.0.13.jar;C:\ptc\passwordDir\WEB-INF\lib\thingworx-common-8.0.1-b39.jar;C:\ptc\PostgreSQL\9.4\bin;C:\Program Files (x86)\Integrity\ILMClient11\bin;C:\oracle12\product\12.1.0\dbhome_1\bin;C:\oracle\product\11.2.0\dbhome_1\bin;C:\oracle11\product\11.2.0\dbhome_1\bin;C:\oracle\product\12.1.0\dbhome_1\bin;C:\oracle\product\12.2.0\dbhome_1\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\CCM;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\PROGRA~2\INTEGR~1\Toolkit\mksnt;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\ptc\Tomcat 8.0\webapps\Thingworx\WEB-INF\extensions;.

01-Aug-2017 17:44:42.035 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]

01-Aug-2017 17:44:42.116 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read

01-Aug-2017 17:44:42.119 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["ajp-nio-8009"]

01-Aug-2017 17:44:42.123 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read

01-Aug-2017 17:44:42.123 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 692 ms

01-Aug-2017 17:44:42.175 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Catalina

01-Aug-2017 17:44:42.175 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.0.44

01-Aug-2017 17:44:42.203 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployWAR Deploying web application archive C:\ptc\Tomcat 8.0\webapps\Thingworx.war

01-Aug-2017 17:44:53.174 INFO [localhost-startStop-1] org.apache.jasper.servlet.TldScanner.scanJars At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.

01-Aug-2017 17:44:53.697 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal One or more Filters failed to start. Full details will be found in the appropriate container log file

01-Aug-2017 17:44:53.697 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.startInternal Context [/Thingworx] startup failed due to previous errors

01-Aug-2017 17:44:54.066 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployWAR Deployment of web application archive C:\ptc\Tomcat 8.0\webapps\Thingworx.war has finished in 11,862 ms

01-Aug-2017 17:44:54.066 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory C:\ptc\Tomcat 8.0\webapps\docs

01-Aug-2017 17:44:54.098 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory C:\ptc\Tomcat 8.0\webapps\docs has finished in 32 ms

01-Aug-2017 17:44:54.098 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory C:\ptc\Tomcat 8.0\webapps\manager

01-Aug-2017 17:44:54.134 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory C:\ptc\Tomcat 8.0\webapps\manager has finished in 36 ms

01-Aug-2017 17:44:54.134 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deploying web application directory C:\ptc\Tomcat 8.0\webapps\ROOT

01-Aug-2017 17:44:54.163 INFO [localhost-startStop-1] org.apache.catalina.startup.HostConfig.deployDirectory Deployment of web application directory C:\ptc\Tomcat 8.0\webapps\ROOT has finished in 29 ms

01-Aug-2017 17:44:54.168 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]

01-Aug-2017 17:44:54.179 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["ajp-nio-8009"]

01-Aug-2017 17:44:54.182 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 12059 ms

==================================

tomcat8-stdout.2017-08-01.log

==================================

2017-08-01 17:44:41 Commons Daemon procrun stdout initialized

17:44:53.565 [localhost-startStop-1] ERROR c.t.system.ThingWorxBootstrapper - [message: The system cannot find the path specified]

java.io.IOException: The system cannot find the path specified

at java.io.WinNTFileSystem.createFileExclusively(Native Method) ~[na:1.8.0_92]

at java.io.File.createNewFile(File.java:1012) ~[na:1.8.0_92]

at com.thingworx.platform.security.keystore.ThingworxKeyStore.createKeyStorePasswordFile(ThingworxKeyStore.java:87) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:508) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:803) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at com.thingworx.system.ThingWorxBootstrapper.contextInitialized(ThingWorxBootstrapper.java:76) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4853) [catalina.jar:8.0.44]

at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5314) [catalina.jar:8.0.44]

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145) [catalina.jar:8.0.44]

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:753) [catalina.jar:8.0.44]

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:729) [catalina.jar:8.0.44]

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:717) [catalina.jar:8.0.44]

at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:940) [catalina.jar:8.0.44]

at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1816) [catalina.jar:8.0.44]

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [na:1.8.0_92]

at java.util.concurrent.FutureTask.run(FutureTask.java:266) [na:1.8.0_92]

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [na:1.8.0_92]

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [na:1.8.0_92]

at java.lang.Thread.run(Thread.java:745) [na:1.8.0_92]

*** CRITICAL ERROR ON STARTUP: The system cannot find the path specified

17:44:53.588 [localhost-startStop-1] ERROR S.c.t.w.context.ThreadLocalContext - Failed to retrieve SSOContext

17:44:53.597 [localhost-startStop-1] DEBUG o.t.web.filters.urlrewrite.utils.Log - logLevel set to slf4j

17:44:53.597 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - confPath set to /WEB-INF/urlrewrite-rewrite.xml

17:44:53.606 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - XML builder factory is: com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderFactoryImpl

17:44:53.606 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - XML Parser: com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl

17:44:53.607 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - about to parse conf

17:44:53.609 [localhost-startStop-1] DEBUG o.t.w.filters.urlrewrite.ConfHandler - Resolving to DTD /org/tuckey/web/filters/urlrewrite/dtds/urlrewrite4.0.dtd

17:44:53.627 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - now initialising conf

17:44:53.629 [localhost-startStop-1] DEBUG o.t.web.filters.urlrewrite.Condition - loaded condition header Authorization ^Bearer\s+.*$

17:44:53.629 [localhost-startStop-1] DEBUG o.t.web.filters.urlrewrite.Condition - loaded condition attribute _is_rewritten_ true

17:44:53.633 [localhost-startStop-1] DEBUG o.t.web.filters.urlrewrite.RuleBase - loaded rule rp-url-rewrite (rule 0) (^/([^r][^p].*)$, /rp/$1 1)

17:44:53.633 [localhost-startStop-1] DEBUG o.t.w.filters.urlrewrite.NormalRule - loaded rule rp-url-rewrite (rule 0) (^/([^r][^p].*)$, /rp/$1 1)

17:44:53.634 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - conf status true

17:44:53.634 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - inited with 1 rules

17:44:53.634 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - conf is ok

17:44:53.634 [localhost-startStop-1] INFO  o.t.w.f.urlrewrite.UrlRewriteFilter - loaded (conf ok)

17:44:53.635 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - filter init called

17:44:53.635 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - init: calling destroy just in case we are being re-inited uncleanly

17:44:53.635 [localhost-startStop-1] DEBUG o.t.web.filters.urlrewrite.utils.Log - logLevel set to slf4j

17:44:53.635 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - confPath set to /WEB-INF/urlrewrite-restore.xml

17:44:53.636 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - XML builder factory is: com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderFactoryImpl

17:44:53.636 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - XML Parser: com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl

17:44:53.636 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - about to parse conf

17:44:53.637 [localhost-startStop-1] DEBUG o.t.w.filters.urlrewrite.ConfHandler - Resolving to DTD /org/tuckey/web/filters/urlrewrite/dtds/urlrewrite4.0.dtd

17:44:53.640 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - now initialising conf

17:44:53.640 [localhost-startStop-1] DEBUG o.t.web.filters.urlrewrite.RuleBase - loaded rule rp-url-restore (rule 0) (^/rp/(.*)$, /$1 1)

17:44:53.640 [localhost-startStop-1] DEBUG o.t.w.filters.urlrewrite.NormalRule - loaded rule rp-url-restore (rule 0) (^/rp/(.*)$, /$1 1)

17:44:53.640 [localhost-startStop-1] DEBUG o.tuckey.web.filters.urlrewrite.Conf - conf status true

17:44:53.640 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - inited with 1 rules

17:44:53.640 [localhost-startStop-1] DEBUG o.t.w.f.urlrewrite.UrlRewriteFilter - conf is ok

17:44:53.640 [localhost-startStop-1] INFO  o.t.w.f.urlrewrite.UrlRewriteFilter - loaded (conf ok)

17:44:53.688 [localhost-startStop-1] ERROR S.c.t.s.a.AuthenticationFilter - Could not load session timeout from database, using default: null

17:44:53.696 [localhost-startStop-1] ERROR E.c.t.s.a.HAAuthenticationFilter - Failed to initialize HA Authentication

java.io.IOException: The system cannot find the path specified

at java.io.WinNTFileSystem.createFileExclusively(Native Method) ~[na:1.8.0_92]

at java.io.File.createNewFile(File.java:1012) ~[na:1.8.0_92]

at com.thingworx.platform.security.keystore.ThingworxKeyStore.createKeyStorePasswordFile(ThingworxKeyStore.java:87) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:508) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:803) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:36) ~[thingworx-platform-common-8.0.1-b39.jar:na]

at org.apache.catalina.core.ApplicationFilterConfig.initFilter(ApplicationFilterConfig.java:279) [catalina.jar:8.0.44]

at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:260) [catalina.jar:8.0.44]

at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:105) [catalina.jar:8.0.44]

at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:4700) [catalina.jar:8.0.44]

at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5340) [catalina.jar:8.0.44]

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:145) [catalina.jar:8.0.44]

at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:753) [catalina.jar:8.0.44]

at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:729) [catalina.jar:8.0.44]

at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:717) [catalina.jar:8.0.44]

at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:940) [catalina.jar:8.0.44]

at org.apache.catalina.startup.HostConfig$DeployWar.run(HostConfig.java:1816) [catalina.jar:8.0.44]

at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [na:1.8.0_92]

at java.util.concurrent.FutureTask.run(FutureTask.java:266) [na:1.8.0_92]

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [na:1.8.0_92]

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [na:1.8.0_92]

at java.lang.Thread.run(Thread.java:745) [na:1.8.0_92]

17:44:53.701 [localhost-startStop-1] INFO  o.t.w.f.urlrewrite.UrlRewriteFilter - destroy called

org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: destroy called

17:44:54.039 [localhost-startStop-1] DEBUG c.t.reporting.EncryptedJSONReport - PropertyWriteReport executor service shutdown normally within soft timeout.

17:44:54.048 [localhost-startStop-1] DEBUG c.t.s.s.f.e.InMemoryTransferJobOfflineQueueService - FileTransferEviction executor service shutdown normally within soft timeout.

17:44:54.052 [localhost-startStop-1] ERROR S.c.t.w.context.ThreadLocalContext - Failed to retrieve SSOContext

ytella
17-Peridot
(To:amule-3)

Could you please try setting the path: C:\ptc\Tomcat 8.0.44\webapps\Thingworx\WEB-INF\extensions in the user variables section as shown below:

Let me know if this works.

cmorfin
19-Tanzanite
(To:amule-3)

Hi Abhijeet

Do you have a c:\ThingworxPlatform folder ?

If yes what are its permission and what is its content ?

Also do you have THINGWORX_PLATFORM_SETTINGS variable set ( send the output of set THINGWORX_PLATFORM_SETTINGS in a command prompt)

Thanks

Christophe

amule-3
5-Regular Member
(To:cmorfin)

Hi Christophe and Yamini,

Thanks for your reply. Issue has been resolved. I was trying to install everything in C:\ptc folder and that was causing the issue.

After re-installing everything at C: drive and creating all the ThingWorx folders at C:\ resolved the issue.

Regards,

Abhijeet

gguo1
1-Newbie
(To:amule-3)

How did you solve this problem? I have the same problem as you

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