cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Community Tip - Did you get called away in the middle of writing a post? Don't worry you can find your unfinished post later in the Drafts section of your profile page. X

Unable to process import: Allowable limit for licensed feature User is reached.

bgupta-2
9-Granite

Unable to process import: Allowable limit for licensed feature User is reached.

Dear Team,

I am getting below error when creating 6th user in platform.

Unable to process import: Allowable limit for licensed feature User is reached.

Thanks

3 REPLIES 3

Hi,

This error is due to License Limitation. I think you can create only 5 users for your license.

You can use GetCurrentLicenseInfo service in LicensingSubsytem to find number of users you can create.

dupatel
19-Tanzanite
(To:bgupta-2)

Bhuwaneshwar Gupta​ : Please confirm the type of ThingWorx license package you are having. Is it a trial license ?

We do have limit on user creation based on different packages purchased.

-Durgesh

If this is release 8.1 and if the license file was fetched before 24 oct 2017, you may have to regenerate the license file.

See https://www.ptc.com/en/support/article?n=CS271950 for details and procedure.

Top Tags