Can't activate license

[JL_10668761]

Hi,

We are attempting to activate new license based on updated sales order, but license generation is not working.

During activation process, there is now a prompt window to enter credentials, which didn't happen the first time. Team is continuing to see this. Requires input for credentials, but the credentials we have on file are not working.

Team has also tried to create a new user under the administrator group, but we are still unable to log in.

[MK_9957474]

Hello 
Please refer the article.

If it resolves your issue that is great otherwise, please open a support ticket.

Go to mykepware. and submit your ticket. 

[cmorehead]

@JL_10668761 

Do you require additional support for your initial inquiry?

Thanks,

*Chris