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Creo 4.0 Student Version Stuck on "Processing"

CarloK
2-Guest
2-Guest
‎May 08, 2018 07:31 AM
‎May 08, 2018 07:31 AM

Creo 4.0 Student Version Stuck on "Processing"

Hello,

 

I am trying to install Creo 4.0 (student version), using the instructions provided in one "install_creo4_schools_standards" pdf file, where I am provided with the product code  "BE410708EDSTUDENTEDK12". However, when I enter this code in the "Simple License Entry" box and then enter my account information, the setup remains stuck on "processing..." (as shown in the picture).

 

Does anyone have any idea why that might be?

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VladimirN
24-Ruby II
24-Ruby II
(To:CarloK)
‎May 31, 2018 04:22 AM
‎May 31, 2018 04:22 AM

Please submit a support request here: http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

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Alex_Cazacu
17-Peridot
17-Peridot
(To:CarloK)
‎May 31, 2018 06:23 AM
‎May 31, 2018 06:23 AM

Hello,

 

I'd say that something is blocking the connection between your computer and the licensing server. Please make sure that you temporary disable the antivirus and firewall during the licensing process.

 

Thanks,

Alex

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