Unable to change Logos in the Application Console

[newieKek]

Hello All,

I like to customize the company name/logo at the application console, and had followed diligently the steps

in: 

https://support.ptc.com/help/thingworx/apps/r9.0/en/#page/thingworx_apps%2FCustomizing_the_Apps%2Fchanging_the_logos_in_the_application_console.html%23

I reset the server by rebooting the systems, to complete." you may have to restart the server"

The logo did not change to the new one,it is still showing "Thingworx". I purposely remove the image in the homelogo, and restart the server. the "Thingworx" still appear at the banner.... 

Hope someone can advise me, how can i customize the logo. 

Additional Questions:

1. Mentioned that the size is fixed in the help. Do i need to resize my image to the appropriate size? What is the size?

2. I edit as an administrator, do i need to modify any permission?

Hope you can advise me...

Best regards

NewieKek

[hchanana · Accepted solution]

Hi @newieKek ,

You need to restart tomcat as well to reflect the changes.

I updated logo at my end properly by updating PTC.SCA.SCO.HomePageHeaderLogoMedia

Size of my image is 387*120 pixels.

Thanks,

Himanshu