9 Replies Latest reply on Nov 11, 2016 12:35 AM by rmody RSS
    jeffki Newbie

    RHEL6 - Unable to Initialize Entity System in Users: null

    Hi All,


    I'm attempting to get both the Thingworx Platform and Thingworx Connection Server installed on my RHEL6 (64 bit) system.  I've had a myriad of errors, but I'm now stuck on something internal to the application of Thingworx.  I'm hoping you can help get me through this hurdle first.


    Noticed Application Error:

    Entity System in Users: null

    2015-02-26 16:10:08.957-0600 Unable To Initialize Entity Administrator in Users: null

    2015-02-26 16:10:08.971-0600 Unable To Initialize Entity SuperUser in Users: null


    Environment:
    CentOS 6.5

    8 Core

    16 GB Ram

    2.6.32-431.11.2.el6.x86_64

    Tomcat7

    Java: jdk1.8.0_31 (note: I've also tried 1.7.0_75 and 1.6)


    Log: ApplicationLog.log from /ThingworxStorage/logs :


    2015-02-26 16:10:07.890-0600 ========================================

    2015-02-26 16:10:07.892-0600 ThingWorx System Environment Settings

    2015-02-26 16:10:07.892-0600 ========================================

    2015-02-26 16:10:07.892-0600 OS: Linux

    2015-02-26 16:10:07.892-0600 OS arch: amd64

    2015-02-26 16:10:07.892-0600 OS version: 2.6.32-431.11.2.el6.x86_64

    2015-02-26 16:10:07.892-0600 Total Processors: 8

    2015-02-26 16:10:07.892-0600 Default encoding: UTF-8

    2015-02-26 16:10:07.892-0600 JAVA vendor: Oracle Corporation

    2015-02-26 16:10:07.892-0600 JAVA version: 1.8.0_31

    2015-02-26 16:10:07.892-0600 JAVA install location: /usr/java/jdk1.8.0_31/jre

    2015-02-26 16:10:07.892-0600 JVM Max Memory: 5053 (MB)

    2015-02-26 16:10:07.892-0600 ========================================

    2015-02-26 16:10:07.892-0600 WebApp starting...

    2015-02-26 16:10:08.144-0600 You are using an unsupported version of the Java runtime. Please use Oracle(R) Java(TM) Runtime Environment 7.

    2015-02-26 16:10:08.496-0600 Service Registry...INITIALIZED

    2015-02-26 16:10:08.530-0600 Neo Datastore database...INITIALIZED

    2015-02-26 16:10:08.582-0600 Managers...INITIALIZED

    2015-02-26 16:10:08.630-0600 Initializing Collections...

    2015-02-26 16:10:08.889-0600 Initializing Scheduler Engine...

    2015-02-26 16:10:08.890-0600 Initializing Entities...

    2015-02-26 16:10:08.890-0600 Initializing ModelTags...

    2015-02-26 16:10:08.890-0600 Initializing DataTags...

    2015-02-26 16:10:08.890-0600 Initializing Groups...

    2015-02-26 16:10:08.890-0600 Initializing Users...

    2015-02-26 16:10:08.931-0600 Unable To Initialize Entity System in Users: null

    2015-02-26 16:10:08.957-0600 Unable To Initialize Entity Administrator in Users: null

    2015-02-26 16:10:08.971-0600 Unable To Initialize Entity SuperUser in Users: null

    2015-02-26 16:10:08.971-0600 Initializing Organizations...

    2015-02-26 16:10:08.971-0600 Initializing Logs...

    2015-02-26 16:10:08.971-0600 Initializing DataShapes...

    2015-02-26 16:10:08.971-0600 Initializing ThingShapes...

    2015-02-26 16:10:08.971-0600 Initializing ThingPackages...

    2015-02-26 16:10:08.971-0600 Initializing ThingTemplates...

    2015-02-26 16:10:08.971-0600 Initializing ApplicationKeys...

    2015-02-26 16:10:08.971-0600 Initializing Dashboards...

    2015-02-26 16:10:08.971-0600 Initializing LocalizationTables...

    2015-02-26 16:10:08.971-0600 Initializing StateDefinitions...

    2015-02-26 16:10:08.971-0600 Initializing StyleDefinitions...

    2015-02-26 16:10:08.971-0600 Initializing Widgets...

    2015-02-26 16:10:08.971-0600 Initializing Mashups...

    2015-02-26 16:10:08.971-0600 Initializing Menus...

    2015-02-26 16:10:08.972-0600 Initializing MediaEntities...

    2015-02-26 16:10:08.972-0600 Initializing Networks...

    2015-02-26 16:10:08.972-0600 Initializing ExtensionPackages...

    2015-02-26 16:10:08.972-0600 Initializing Authenticators...

    2015-02-26 16:10:08.972-0600 Initializing DirectoryServices...

    2015-02-26 16:10:08.972-0600 Initializing Resources...

    2015-02-26 16:10:08.972-0600 Initializing ScriptFunctionLibraries...

    2015-02-26 16:10:08.972-0600 Initializing Subsystems...

    2015-02-26 16:10:08.972-0600 Initializing Things...

    2015-02-26 16:10:08.972-0600 Cleaning up legacy entities...

    2015-02-26 16:10:08.972-0600 Checking default permissions...

    2015-02-26 16:10:08.982-0600

    2015-02-26 16:10:08.984-0600 *** CRITICAL ERROR ON STARTUP: Unable to initialize and start system: null

    2015-02-26 16:10:08.984-0600 *** Web Application STATE is being set to ERROR! ***


    Permissions:

    /ThingworxBackupStorage:

    total 12K

    drwxr-xr-x.  3 tomcat tomcat 4.0K Feb 26 15:56 .

    dr-xr-xr-x. 26 root   root   4.0K Feb 26 15:56 ..

    drwxr-xr-x.  2 tomcat tomcat 4.0K Feb 26 15:56 backups


    /ThingworxStorage:

    total 32K

    drwxr-xr-x.  8 tomcat tomcat 4.0K Feb 26 15:56 .

    dr-xr-xr-x. 26 root   root   4.0K Feb 26 15:56 ..

    drwxr-xr-x.  2 tomcat tomcat 4.0K Feb 26 15:56 certificates

    drwxr-xr-x.  3 tomcat tomcat 4.0K Feb 26 15:56 database

    drwxr-xr-x.  2 tomcat tomcat 4.0K Feb 26 15:56 exports

    drwxr-xr-x.  2 tomcat tomcat 4.0K Feb 26 15:56 extensions

    drwxr-xr-x.  2 tomcat tomcat 4.0K Feb 26 15:56 logs

    drwxr-xr-x.  2 tomcat tomcat 4.0K Feb 26 15:56 repository