1 Reply Latest reply on Dec 29, 2017 9:26 PM by richardrod RSS
    richardrod Explorer

    Issues deploying Thingworx at SUSE Linux Enterprise Server 11 - Administrator user not being created

    I am deploying  Thingworx 5.2 on a AWS instance running SUSE Linux Enterprise Server 11 (x86_64) VERSION = 11 PATCHLEVEL = 3, but Thingworx is generating the following error at Application.log

     

    1 2014-11-19 03

    <span id="skype_c2c_container" class="skype_c2c_container notranslate" dir="ltr" tabindex="-1" onmouseover="SkypeClick2Call.MenuInjectionHandler.showMenu(this, event)" onmouseout="SkypeClick2Call.MenuInjectionHandler.hideMenu(this, event)" onclick="SkypeClick2Call.MenuInjectionHandler.makeCall(this, event)" data-numbertocall="12014111903" data-isfreecall="false" data-isrtl="false" data-ismobile="false"><span class="skype_c2c_highlighting_inactive_common" dir="ltr" skypeaction="skype_dropdown"><span class="skype_c2c_textarea_span" id="non_free_num_ui">!chrome-extension://lifbcibllhkdhoafpjfnlhfpfgnpldfl/call_skype_logo.png|height=0|width=0|class=skype_c2c_logo_img|src=chrome-extension://lifbcibllhkdhoafpjfnlhfpfgnpldfl/call_skype_logo.png!<span class="skype_c2c_text_span">1 2014-11-19 03</span><span class="skype_c2c_free_text_span"></span></span></span></span>:52:30.7070000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 ========================================

      2 2014-11-19 03:52:30.9910000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 ThingWorx System Environment Settings</div><div>  3 2014-11-19 03:52:30.9910000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 ========================================

      4 2014-11-19 03:52:30.9910000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 OS: Linux</div><div>  5 2014-11-19 03:52:30.9910000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 OS arch: amd64

      6 2014-11-19 03:52:30.9910000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 OS version: 3.0.101-0.29-default</div><div>  7 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 Total Processors: 1

      8 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 Default encoding: UTF-8</div><div>  9 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 JAVA vendor: Oracle Corporation

    10 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 JAVA version: 1.7.0_72</div><div> 1<span class="skype_c2c_print_container notranslate">1 2014-11-19 03</span><span id="skype_c2c_container" class="skype_c2c_container notranslate" dir="ltr" tabindex="-1" onmouseover="SkypeClick2Call.MenuInjectionHandler.showMenu(this, event)" onmouseout="SkypeClick2Call.MenuInjectionHandler.hideMenu(this, event)" onclick="SkypeClick2Call.MenuInjectionHandler.makeCall(this, event)" data-numbertocall="12014111903" data-isfreecall="false" data-isrtl="false" data-ismobile="false">!chrome-extension://lifbcibllhkdhoafpjfnlhfpfgnpldfl/call_skype_logo.png|height=0|width=0|class=skype_c2c_logo_img|src=chrome-extension://lifbcibllhkdhoafpjfnlhfpfgnpldfl/call_skype_logo.png!1 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 JAVA install location: /usr/java/jre1.7.0_72</div><div> 12 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 JVM Max Memory: 912 (MB)

    13 2014-11-19 03:52:30.9920000 /L: INFO /O: c.t.s.ThingWorxBootstrapper /I: /U: SuperUser /S: /T: localhost-startStop-1 ========================================</div></div><div>.....</div><div><br></div><div>......</div>h3.  2014-11-19 03:52:36.6510000 /L: ERROR /O: c.t.s.m.BaseManager /I: /U: SuperUser /S: /T: localhost-startStop-1 Unable To Initialize Entity Administrator in Users: null
    26 2014-11-19 03:52:36.736+0000 /L: ERROR /O: c.t.s.m.BaseManager /I: /U: SuperUser /S: /T: localhost-startStop-1 Unable To Initialize Entity SuperUser in Users: null

     

    Somebody has some any clue of what could be causing this ?

     

    Looks that the installation is successful however the Administrator user is not created for some reason.