6 Replies Latest reply on Jul 17, 2014 3:07 AM by vladimirros RSS
    michaelfr Creator

    Mail Thing Issues

    Hello,

    I have a mail thing setup and I have the account information entered as described in the workbook, however I am receiving the follow error:

    Unable to Send Message: Could not connect to SMTP host: smtp.gmail.com, port: 25

    Any help would be appreciated.

    Thank you,

    Mike Francek

      • Mail Thing Issues
        adam Creator

        Hi Mike,

         

        Are you connecting from within your corporate network? If so, the port may be blocked.

          • Mail Thing Issues
            michaelfr Creator

            Adam,

            I am connecting from within my corporate network. Is there a way around the port being blocked or do I need to get with my IT department?

            Thank you,

            Mike

             



              • Mail Thing Issues
                vladimirros Creator

                Hi Michael,
                I had the same problem and in the end I had to connect through a different network in order to connect to the smtp host.
                You can do three things:
                1. contact your IT and ask them to open access for that smtp.gmail.com on port 25
                OR
                2. ask them what open ports you can use to connect to smtp.gmail.com
                OR
                3. create a local mail server on your laptop using the hMailServer software. In this case you will change the server address to localhost.

                Best regards,
                Vladimir

                 



                  • Mail Thing Issues
                    michaelfr Creator

                    Vladimir,

                    Thank you for the proposed solutions. What should I put for the ports if I use the hMailServer software solution?

                    Thank you,

                    Mike

                     



                      • Mail Thing Issues
                        michaelfr Creator

                        I just tested it and it wont let me send an email. Still gives the error Could not connect to SMTP host: localhost, port: 25

                         

                          • Mail Thing Issues
                            vladimirros Creator

                            In hmailserver you must make some configurations:
                            -settings/advanced/ip ranges must remain only 127.0.0.1
                            -in domain, you must add a new domain, for example as "localhost.localdomain"
                            -under this domain, you create a test user, with whatever name you want
                            in the Mail Extension, you set the server as localhost, and the user as "test@localhost.localdomain". replace tst with the name of the user account created above. Also SMTP server port must be 25.

                            It should work.

                            BR,
                            Vladimir