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Error on clicking on phone start

mr-2
1-Newbie

Error on clicking on phone start

Sorry! Looks like bad things happened. Please contact the ThingWorx team for resolution. Error Code - 1001

I get that error as popup when I press start on phone as device, I am not sure what the issue is and also not sure how to contact Thingworx team directly, the links on the right hand side of the page(contact) doesn't list support!.

2 REPLIES 2
Aanjan
9-Granite
(To:mr-2)

Mani, error code 1001, I believe, is related to the web socket connectivity. Either the connection can't reach the platform or there might be an issue with authentication or ssl configurations. You can reach/ contact support through the PTC eSupport portal.

Same error here

and it is not possible to open a case via PTC eSupport poartal due to insufficient privileges.

Tried it with MAC (Safari) and PC (Chrome and IE).

What can I do?

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