5 Replies Latest reply on Apr 25, 2017 2:06 AM by rkandasamy RSS
    byutz Apprentice

    Form Login Error Message

    Hello All,

     

    We are having an issue with using the form login feature.  We keep getting this error:

     

    HTTP Status 404 - /Thingworx/action-login

     

    We have created a new organization, set the home mashup,  and the user we are logging in with has admin permissions.  We have also tried using the Everyone organization and still get the same result.  This is in Thingworx 7.0.  Has anyone encountered this?  I have done this before with 6.5  and had no issues, but maybe something has changed with the new version? Thanks!

      • Re: Form Login Error Message
        brue Apprentice

        I'll see if I can reproduce it too.

        • Re: Form Login Error Message
          aanjan Heavyweight Champ

          Brian, is there a Connection Server in use? Are you trying to login through - http://connection-server-ip/Thingworx/FormLogin/Name_of_Org?

            • Re: Form Login Error Message
              byutz Apprentice

              Aanjan, there is a connection server in use!  This is a PTC hosted production instance(its not "Production" yet of course).  Is there an easy way to find out the IP address of the connection server so that I can try it?  Or do I just need to contact cloud services? Thanks everyone for the help!

                • Re: Form Login Error Message
                  aanjan Heavyweight Champ

                  Yes, you might want to contact cloud services regarding that. The ip address you are connecting now is to a  Connection Server and not to the Platform! The Connection Server is not forwarding user logins (as the intended purpose was for devices), so that's why the login page gets stuck at action-login because the next step is to forward that to the Thingworx/Composer page (or your custom Mashup page). I believe this is being worked on internally as well, but a quick fix in your case would be to remove the Connection Server, or connect to your Platform directly.

                    • Re: Form Login Error Message
                      rkandasamy Apprentice

                      Hi Aanjan Ravi,

                      We have migrated to 7.4 and trying to access Form login as  http://localhost:<port>/Thingworx/FormLogin/Name_of_Org?. We have no connection server in our machine. but getting same error as above (HTTP Status 404 - - /Thingworx/action-login) The same setup was working in 7.1.

                      Also we are able to open up the mashup given in organization with same credentials .Can you please provide any pointers that can help?