Hi Adrian, I followed your instructions, but still I have no success.
I want to change the logo in the PTC.ConvergeConsole.Master
This is what I try to do:
1. Duplicate the master, to be able to inspect the mashup.
2. Locate the logo in the list of properties.
3. Click "Edit" in the popup dialog that appears.
4. New tab occurs with the media entity.
5. Click the "Change" button to upload a new logo.
6. Now I have to save the changes. But it is not possible
What am I missing here?
Why are not you able to save the changes? What error does it display? Also, I see you use a master and not a mashup. Is this master an system object or an default master that you do not have access on, and this is why you duplicate it?
If possible, tell me what errors do you have in the Monitoring log
Some details on the platform will also help. Like, what version do you have, is it a local or a cloud instance. What type of access do you have on the platform(are you an Administrator or other type or user).
The reason that I am not able to save, is because the "Save" button is not visible. There are no error messages, except that if I try to close the tab with the updated media entity, a warning occurs telling "You have unsaved changes..". But again, the save button is not visible, and I am blocked from saving the changes. The "master" in the above example is a part of ThingWorx Utility 7.0.1 running on a local instance of ThingWorx platform 7.0. The user is a member of the "Administrators" group.
The ThingWorx Utility package seems to be locked from edits. Is there a way to unlock this to enable custom implementation? What is the best practices doing so, regarding upgrade issues and so on...
You cannot edit the ThingWorx Utilities package because it is extension-defined. I believe you can edit the PTC.ConvergeConsole.Master mashup and several things perhaps. I am not really sure why you can edit some things in the extension and not others, but normally, you cannot edit things defined by an extension. You would just implement a new thing in Composer with the extension-defined entity type and then modify the thing.
The save button not appearing at all kind of sounds like a bug. Maybe you should open a support case for this at support.ptc.com.
Hope this helps!