8 Replies Latest reply on Jun 1, 2016 9:26 AM by ttielebein RSS
    tsmith-2 Explorer

    How to change the Logo in the Banner?

    Ref. the ThingWorx Utilities Help Center:

    Changing the Logo in the Banner

     

    The problem is that the media entities are locked for edit.

    Anyone knows best practices how to handle this?

      • Re: How to change the Logo in the Banner?
        adrianpet Creator

        Hello,

         

          You are now allowed to create a new media entity? This should solve your problem. The lock for edit on media entities should be only for the ones that TWX comes by default, but you should have access on creating a new media entity.

         

        Thank you,

        Adrian

          • Re: How to change the Logo in the Banner?
            tsmith-2 Explorer

            I agree about that, but then I would need to duplicate the mashup that contains the "header" (banner), and then I would need to also duplicate several related files. Is this the way to go about this?

              • Re: How to change the Logo in the Banner?
                adrianpet Creator

                Hi,

                 

                    Not really. You don't need to duplicate the mashup. All you have to do is edit the mashup, from the Properties of the widget, find the style that references the logo and just upload the media entity that you created.

                 

                Thank you,

                Adrian

                  • Re: How to change the Logo in the Banner?
                    tsmith-2 Explorer

                    Hi Adrian, I followed your instructions, but still I have no success.

                     

                    Example scenario:

                    I want to change the logo in the PTC.ConvergeConsole.Master

                     

                    This is what I try to do:

                    1. Duplicate the master, to be able to inspect the mashup.

                    2. Locate the logo in the list of properties.

                    3. Click "Edit" in the popup dialog that appears.

                    4. New tab occurs with the media entity.

                    5. Click the "Change" button to upload a new logo.

                    6. Now I have to save the changes. But it is not possible

                     

                    What am I missing here?

                      • Re: How to change the Logo in the Banner?
                        adrianpet Creator

                        Hi,

                         

                            Why are not you able to save the changes? What error does it display? Also, I see you use a master and not a mashup. Is this master an system object or an default master that you do not have access on, and this is why you duplicate it?

                          If possible, tell me what errors do you have in the Monitoring log

                          Some details on the platform will also help. Like, what version do you have, is it a local or a cloud instance. What type of access do you have on the platform(are you an Administrator or other type or user).

                         

                        Thank you,

                        Adrian

                          • Re: How to change the Logo in the Banner?
                            tsmith-2 Explorer

                            Hi Adrian;

                             

                            The reason that I am not able to save, is because the "Save" button is not visible. There are no error messages, except that if I try to close the tab with the updated media entity, a warning occurs telling "You have unsaved changes..". But again, the save button is not visible, and I am blocked from saving the changes. The "master" in the above example is a part of ThingWorx Utility 7.0.1 running on a local instance of ThingWorx platform 7.0. The user is a member of the "Administrators" group.

                             

                            The ThingWorx Utility package seems to be locked from edits. Is there a way to unlock this to enable custom implementation? What is the best practices doing so, regarding upgrade issues and so on...

                             

                            Thanks,

                            Tommy

                              • Re: How to change the Logo in the Banner?
                                adrianpet Creator

                                Hi,

                                 

                                    I am not sure how the ThingWorx Utility package is being delivered. Maybe one of my colleagues knows this better. Sorry I am not able to be of more help on this issue.


                                Thanks,

                                Adrian

                                • Re: How to change the Logo in the Banner?
                                  ttielebein Collaborator

                                  Hi Tommy,

                                   

                                  You cannot edit the ThingWorx Utilities package because it is extension-defined. I believe you can edit the PTC.ConvergeConsole.Master mashup and several things perhaps. I am not really sure why you can edit some things in the extension and not others, but normally, you cannot edit things defined by an extension. You would just implement a new thing in Composer with the extension-defined entity type and then modify the thing.

                                   

                                  The save button not appearing at all kind of sounds like a bug. Maybe you should open a support case for this at support.ptc.com.

                                   

                                  Hope this helps!

                                  Tori