6 Replies Latest reply on Jul 11, 2016 1:47 PM by polinao RSS
    ssubramanian Newbie

    Issue while connecting to Thingworx 6.5

    I installed Thingworx 6.5 as per the installation document. However, when I start Tomcat after deploying the war file, I get the following error

    "com.thingworx.common.exceptions.ModelAccessException: ERROR: relation "root_entity_collection" does not exist   Position: 24"

     

    I saw some posts related to the same and I corrected the postgresql.conf file as well

     

    I also ensured that the thingworx folders are in the root folder (C Drive) with all access.

     

    I also ensured that the modelproviderconfig.json is configured properly  (the password is the same in the database as well in the json file)

     

     

    I have attached my catalina and thingworx logs as well. Please let me know what could be the issue here.