12 Replies Latest reply on Mar 22, 2017 5:33 AM by psaxena RSS
    psaxena Creator

    While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed

    when i am loading thingworx composer i get an alert message saying failed to return license click check and thingworx is not loading

        • Re: While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed
          psaxena Creator

          I have already read this document but it only states the possible causes without any substantial solution to it and furthermore the log files of error doesnt give any meaningful error message.

            • Re: While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed
              psaxena Creator

              the only understandable error message which i found in tomcat log was :

              The web application [/Thingworx] registered the JDBC driver [org.postgresql.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

              Can we comprehend anything from this?

                • Re: While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed
                  supandey Collaborator

                  Hi Priyanshi, could you please attach/copy paste your tomcat log here?

                    • Re: While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed
                      psaxena Creator

                      21-Mar-2017 13:15:02.765 INFO [Thread-47] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-8080"]

                      21-Mar-2017 13:15:02.770 INFO [Thread-47] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["ajp-nio-8009"]

                      21-Mar-2017 13:15:02.822 INFO [Thread-47] org.apache.catalina.core.StandardService.stopInternal Stopping service Catalina

                      21-Mar-2017 13:15:04.098 WARNING [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [/Thingworx] registered the JDBC driver [org.postgresql.Driver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

                      21-Mar-2017 13:15:04.098 WARNING [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.clearReferencesJdbc The web application [/Thingworx] registered the JDBC driver [com.microsoft.sqlserver.jdbc.SQLServerDriver] but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

                      21-Mar-2017 13:15:04.100 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [/Thingworx] created a ThreadLocal with key of type [org.owasp.esapi.reference.AbstractAuthenticator.ThreadLocalUser] (value [org.owasp.esapi.reference.AbstractAuthenticator$ThreadLocalUser@6e767ba1]) and a value of type [org.owasp.esapi.User$1] (value [org.owasp.esapi.User$1@700f9d42]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

                      21-Mar-2017 13:15:04.101 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [/Thingworx] created a ThreadLocal with key of type [org.owasp.esapi.reference.AbstractAuthenticator.ThreadLocalUser] (value [org.owasp.esapi.reference.AbstractAuthenticator$ThreadLocalUser@6e767ba1]) and a value of type [org.owasp.esapi.User$1] (value [org.owasp.esapi.User$1@700f9d42]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

                      21-Mar-2017 13:15:04.101 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [/Thingworx] created a ThreadLocal with key of type [org.owasp.esapi.reference.AbstractAuthenticator.ThreadLocalUser] (value [org.owasp.esapi.reference.AbstractAuthenticator$ThreadLocalUser@6e767ba1]) and a value of type [org.owasp.esapi.User$1] (value [org.owasp.esapi.User$1@700f9d42]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

                      21-Mar-2017 13:15:04.102 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [/Thingworx] created a ThreadLocal with key of type [org.owasp.esapi.reference.AbstractAuthenticator.ThreadLocalUser] (value [org.owasp.esapi.reference.AbstractAuthenticator$ThreadLocalUser@6e767ba1]) and a value of type [org.owasp.esapi.User$1] (value [org.owasp.esapi.User$1@700f9d42]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

                      21-Mar-2017 13:15:04.102 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [/Thingworx] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@162cc6c6]) and a value of type [java.util.Stack] (value [[SuperUser:User]]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.

                      21-Mar-2017 13:15:04.128 INFO [Thread-47] org.apache.coyote.AbstractProtocol.stop Stopping ProtocolHandler ["http-nio-8080"]

                      21-Mar-2017 13:15:04.145 INFO [Thread-47] org.apache.coyote.AbstractProtocol.stop Stopping ProtocolHandler ["ajp-nio-8009"]

              • Re: While loading the Thingworx composer I am getting error "Failed to return license click check" and loading is failed
                psaxena Creator

                My Thingworx composer is loading properly on my server in which thingworx is installed but when i access it from another system using the ip of the server it gives me the error failed to return license.

                I have already added the inbound and outbound rules in the firewall for 8080 port to allow access from any ip.