7 Replies Latest reply on Jan 12, 2018 3:37 PM by perlon RSS
    perlon Explorer

    Installation of Studio Fails,tunneling socket could not be established

    Hello All,

    I have this issue with Thingworx Studio and I would guess that there can be some issues with firewalls but I can't solve it


    Here are extracts from one log-file:

    14:30:46] info: [twx-studio:projectHelper] Building ves-ar-extension app: Studio Sample - Import 3D Data

    [14:31:00] Reloading Browsers...

    [14:31:21] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: connect ETIMEDOUT

    [14:31:21]     at Object.exports._errnoException (util.js:1026:11)

    [14:31:21]     at exports._exceptionWithHostPort (util.js:1049:20)

    [14:31:21]     at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1085:14)


    Here are another problem at another site. (other firewall)

    error: [twx-studio:basic] user/pw failed verification XXXX@XXXXXXX.com null Error: tunneling socket could not be established, cause=getaddrinfo ENOTFOUND 8080 8080:80

    [10:33:54]     at ClientRequest.onError (C:XXXXXXXXXX\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\node_modules\tunnel-agent\index.js:176:17)

    [10:33:54]     at ClientRequest.g (events.js:291:16)

    [10:33:54]     at emitOne (events.js:96:13)


    Any tips on how to setup Studio/Proxy/Firewalls to make this work?