10 Replies Latest reply on Apr 26, 2017 11:28 PM by Ankit Gupta RSS
    mfelton Explorer

    Error importing entities from Thingworx7.3 to 7.4

    When importing entities exported from Thingworx 7.3 (both Binary and XML) i get the error, 'Error Importing, Not Acceptable'

     

    Any idea why this is or how to get around it? It would be a real problem to recreate what I've already done from scratch.

     

    The versions I am using are:

    Thingworx 7.3 PostgreSQL

    Thingworx 7.4 MSSQL

     

    As always, any help appreciated.

      • Re: Error importing entities from Thingworx7.3 to 7.4
        supandey Collaborator

        Matthew, what sort of entities are these? how were they exported and what options are you selecting when importing them in v7.4?

        • Re: Error importing entities from Thingworx7.3 to 7.4
          bkirchner-2 Explorer

          Hi,

          Im having the same issue. I'm trying to install navigate and when i try to import the sample mashup i get that error.

          The application log file says the following.

           

          2017-04-26 14:50:19.230+1000 [L: ERROR] [O: c.t.c.ImportProcessor] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] Unable to process import: Thing ptc-windchill-demo-thing has an invalid thing template [WindchillConnector]

          2017-04-26 14:50:19.230+1000 [L: ERROR] [O: c.t.w.Importer] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] Entity import failed

          2017-04-26 14:50:19.230+1000 [L: ERROR] [O: E.c.t.w.Importer] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] [message: Import Failed: Thing ptc-windchill-demo-thing has an invalid thing template [WindchillConnector]]

          2017-04-26 14:50:19.230+1000 [L: ERROR] [O: c.t.w.Importer] [I: ] [U: Administrator] [S: ] [T: http-apr-8081-exec-19] Internal error: java.lang.Exception: Import Failed: Thing ptc-windchill-demo-thing has an invalid thing template [WindchillConnector]

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