5 Replies Latest reply on May 17, 2017 6:09 PM by ploney RSS
    ckariappa Newbie

    Auto Configure Failed

    When i try to login to ThingWorx Studio at the "Configure ThingWorx Studio", I get the "Auto Configure Failed. Check log for errors" message.

    Please find the attached Logs and Screenshot.

     

    LoginError.JPG

      • Re: Auto Configure Failed
        polinao Collaborator

        Moved to Thingworx Studio space.

        • Re: Auto Configure Failed
          tmccombie Explorer

          Hi Chirag, Based off the log file you shared, there seems to be a connectivity issue. Could you please try configuring Studio on a different network?

          • Re: Auto Configure Failed
            ploney Newbie

            I have the same thing.  Bad word choice.
            I have the same error .

             

             

            [16:17:50] Studio Version 1.12 (0.1.16.1485)

             

            [16:17:50] Status Message: Version 1.12 (0.1.16.1485)

             

            [16:17:50] Checking for updates from https://studio-download.vuforia.io/downloads/ThingworxMobileBuilderApp.application

             

            [16:17:51] Status Message: Performing First Time Setup (Application)...

             

            [16:17:51] Unzipping mbdist.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

             

            [16:17:54] Status Message: Performing First Time Setup (Libraries)...

             

            [16:17:54] Unzipping mbmodules.zip to C:\Users\00a3926\AppData\Roaming\ThingworxStudio\studio-download.vuforia.io\

             

            [16:18:54] Skipping Zero Byte File: node_modules\editorconfig\tests\

             

            [16:21:17] Starting node.exe

             

            [16:21:25] info: [twx-studio:initializer] Node version: 6.9.1

             

            [16:21:25] info: [twx-studio:initializer] ThingWorxStudio launched with the following arguments: _=[C:\Users\00a3926\Documents], $0=..\..\..\..\..\..\Roaming\ThingworxStudio\studio-download.vuforia.io\dist\server\index.js

             

            [16:21:25] info: [twx-studio:initializer] ThingWorxStudio dir:  C:\Users\00a3926\Documents\ThingWorxStudio , home dir: C:\Users\00a3926\Documents

             

            [16:21:35] ar-extension version 1.12.463

             

            [16:21:36] info: [twx-studio:index] *********** Preview listening on 127.0.0.1:4001

             

            [16:21:36] info: [twx-studio:index] listening on 127.0.0.1:3000

             

            [16:21:39] Proxying: http://localhost:3000

             

            [16:21:39] Access URLs:

             

            [16:21:39]  ----------------------------

             

            [16:21:39]  Local: http://localhost:3001

             

            [16:21:39]  ----------------------------

             

            [16:21:39] Watching files...

             

            [16:21:39] Status Message: Version 1.12 (0.1.16.1485)

             

            [16:21:39] Proxying: http://localhost:4001

             

            [16:21:39] Access URLs:

             

            [16:21:39]  ----------------------------

             

            [16:21:39]  Local: http://localhost:4000

             

            [16:21:39]  ----------------------------

             

            [16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit  UpgradeInProgress

             

            [16:21:39] info: [twx-studio:upgrade:StudioSample3DImport] Upgrading project Studio Sample - Import 3D Data C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport from 1.8.279 to 1.12.463

             

            [16:21:39] error: [twx-studio:sockets] clientSocket undefined, unable to emit  UpgradeInProgress

             

            [16:21:39] info: [twx-studio:upgrade:StudioSampleQuadcopter] Upgrading project Studio Sample - Quadcopter C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter from 1.8.279 to 1.12.463

             

            [16:21:41] info: [twx-studio:upgrade:StudioSampleQuadcopter] Building ves-ar-extension app: Studio Sample - Quadcopter

             

            [16:21:42] info: [twx-studio:upgrade:StudioSample3DImport] Building ves-ar-extension app: Studio Sample - Import 3D Data

             

            [16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSampleQuadcopter\upgrade.log

             

            [16:21:45] info: [twx-studio:upgradeProject] Upgrade log saved to C:\Users\00a3926\Documents\ThingWorxStudio\Projects\StudioSample3DImport\upgrade.log

             

            [16:22:22] [0mGET /%7B%7BprojectType.imgPath%7D%7D [32m200 [0m5.822 ms - 2035[0m

             

            [16:22:22] [0mGET /%7B%7Bview.imgPath%7D%7D [32m200 [0m7.211 ms - 2035[0m

             

            [16:22:22] [0mGET /%7B%7BviewType.imgPath%7D%7D [32m200 [0m0.845 ms - 2035[0m

             

            [16:22:22] [0mGET /images/%7B%7Bw.name%7D%7D.png [32m200 [0m2.445 ms - 2035[0m

             

            [16:22:28] info: [twx-studio:logging] Overwriting env DEBUG  info:ves-publish*,error:ves-publish*,undefined  with new value

             

            [16:22:28] info: [twx-studio:logging] Debug logging disabled

             

            [16:22:43] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: getaddrinfo ENOTFOUND studio.thingworx.com studio.thingworx.com:443

             

            [16:22:43]     at errnoException (dns.js:28:10)

             

            [16:22:43]     at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:76:26)

             

            [16:22:43] [0mGET /api/autoConfigure [31m500 [0m106.795 ms - 58[0m

             

            [16:22:43] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

             

              • Re: Auto Configure Failed
                tmccombie Explorer

                Check out our knowledge article about this issue. Let me know if you run into any problems. ThingWorx Studio Failed Connection Issues

                  • Re: Auto Configure Failed
                    ploney Newbie

                    Got a little further.

                    Plugged in the Proxy URL and the default experience url.

                    Am now getting a new error below, certificate related.

                    FYI on a second machine I tried chrome and got the same thing.

                     

                    [14:39:23]  [0mGET /api/autoConfigure  [31m500  [0m512.769 ms - 58 [0m

                    [14:43:25] debug: [twx-studio:auto_configure] dev_portal_url https://studio.thingworx.com/api/v1

                    [14:43:25] error: [twx-studio:auto_configure] 500 'Unable to retrieve service details.' Error: unable to get local issuer certificate

                    [14:43:25]     at Error (native)

                    [14:43:25]     at TLSSocket.<anonymous> (_tls_wrap.js:1062:38)

                    [14:43:25]     at emitNone (events.js:86:13)

                    [14:43:25]     at TLSSocket.emit (events.js:185:7)

                    [14:43:25]     at TLSSocket._finishInit (_tls_wrap.js:586:8)

                    [14:43:25]     at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:416:38)

                    [14:43:25]  [0mGET /api/autoConfigure  [31m500  [0m450.718 ms - 58 [0m

                    [14:43:25] error: [twx-studio:index] unhandledRejection Unable to retrieve service details.

                    [14:43:27] debug: [twx-studio:logging] Debug logging enabled. DEBUG=twx-studio*,ar-extension*,ves-publish*

                    [14:43:27] Wed, 17 May 2017 21:43:27 GMT twx-studio:logging DEBUG_FD=1 so the "debug" module will log to stdout instead of stderr

                    [14:43:30] debug: [twx-studio:sockets] EMIT builderSettings