4 Replies Latest reply on Jul 11, 2017 4:03 PM by jebeck RSS
    rurbanski Newbie

    Can't install thingworx 8 platform Trial - license issue

    Hi

     

    I’ve registered new account.

    Downloaded fresh installation zip.

    Unpacked it. There was license.bin and Thingworx-Platform-H2-8.0.0-b11.zip

    So I unpacked Thingworx-Platform-H2-8.0.0-b11.zip.

    Copied both to $HOME dir on server (RedHat 7.2)

    Did below commands (Java , keystore and Tomcat had been installed earlier):


    sudo mkdir /ThingworxStorage /ThingworxBackupStorage /ThingworxPlatform

    sudo chown tomcat8.5:tomcat8.5 /ThingworxStorage /ThingworxBackupStorage /ThingworxPlatform

    sudo chmod 775 /ThingworxStorage /ThingworxBackupStorage /ThingworxPlatform

     

    sudo cp /Thingworx-Platform-H2-8.0.0-b11/Thingworx.war /usr/share/tomcat8/8.5.13/webapps/Thingworx.war

    sudo chown tomcat8.5:tomcat8.5 /usr/share/tomcat8/8.5.13/webapps/Thingworx.war

    sudo chmod 775 /usr/share/tomcat8/8.5.13/webapps/Thingworx.war

    sudo cp license.bin /ThingworxPlatform

    sudo systemctl start tomcat

     

    The output in logs /ThingworxStorage/logs/ApplicationLog.log say:

    2017-06-29 17:08:02.479+0000 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [MessageStoreSubsystem]

    2017-06-29 17:08:02.479+0000 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem MessageStoreSubsystem is started

    2017-06-29 17:08:02.479+0000 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem LicensingSubsystem is starting

    2017-06-29 17:08:02.479+0000 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LicensingSubsystem]

    2017-06-29 17:08:02.554+0000 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file because Failed file open. Attempting to load as Paid license

    2017-06-29 17:08:02.562+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Input type mismatch.]

    2017-06-29 17:08:02.562+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================

    2017-06-29 17:08:02.562+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid License file: /ThingworxPlatform/license.bin

    2017-06-29 17:08:02.562+0000 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================

    2017-06-29 17:08:02.562+0000 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.


    Where I supposed to put trial license?

      • Re: Can't install thingworx 8 platform Trial - license issue
        slibelium Newbie

        Same Problem in both 7.4 and 8.0:

         

        /ThingworxStorage/logs/ApplicationLog.log

         

        2017-06-29 13:20:44.697+0200 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem]

        [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read

        trial license file because Failed file open. Attempting to load

        as Paid license

        2017-06-29 13:20:44.722+0200 [L: ERROR] [O:

        c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T:

        localhost-startStop-1] [message: Input type mismatch.]

        2017-06-29 13:20:44.722+0200 [L: ERROR] [O:

        c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T:

        localhost-startStop-1]

        ====================================================================

        2017-06-29 13:20:44.722+0200 [L: ERROR] [O:

        c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T:

        localhost-startStop-1] Invalid License file: /ThingworxPlatform/license.bin

        2017-06-29 13:20:44.722+0200 [L: ERROR] [O:

        c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T:

        localhost-startStop-1]

        ====================================================================

        2017-06-29 13:20:44.722+0200 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ]

        [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.

         

         

         

        /ThingworxStorage/logs/ConfigurationLog.log

         

        2017-06-29 13:20:44.700+0200 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ]

        [T: localhost-startStop-1] **********LICENSING ERROR ANALYSIS

        2017-06-29 13:20:44.700+0200 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ]

        [T: localhost-startStop-1] Cannot load license because Input type mismatch.

        2017-06-29 13:20:44.700+0200 [L: ERROR] [O: ] [I: ] [U: SuperUser] [S: ]

        [T: localhost-startStop-1] **********END LICENSING ERROR ANALYIS

         

        Please help.

        • Re: Can't install thingworx 8 platform Trial - license issue
          jebeck Apprentice

          The Developer Portal team is looking into this issue and will respond soon.

          • Re: Can't install thingworx 8 platform Trial - license issue
            slibelium Newbie

            We have solved the problem following the installation instructions in the package (not the web instructions) and using exactly the software versions described (Java...) in the instructions.

             

            Regards