13 Replies Latest reply on Aug 24, 2017 2:08 AM by varathanran RSS
    ddecesaris Explorer

    AppHomePage-extension license

    I'm trying to import the TWX Manufacturing extension on top of TWX Foundation 8 clean installation. While I'm able to import the extension-dependencies package, I receive the following error when I try to import the extension package:

    license.png

     

    If I check on Licensing Subsystem monitoring I can see the following result:

    monitoring.png

    indicating no licensed features related to Manufacturing Apps (I've just tried to execute the AcquireLicense service of LicensingSubsystem, but I get the same result).

     

    How can I import the Manufacturing license into my TWX 8 server?

      • Re: AppHomePage-extension license
        stmarchessault Creator

        Hello David,

         

        1. Please confirm, did you receive a zip folder containing two zip files? As of the current release, these will be:

         

        ThingworxManufacturingApps-8.0.0-00-extension-dependencies.zip

        ThingworxManufacturingApps-8.0.0-00-extension.zip

         

        2. It is necessary to unzip the zip containing the two separate zip folders, first

        3. Now, import the 'ThingworxManufacturingApps-8.0.0-00-extension-dependencies.zip'

        4. Refresh the window

        5. Import the 'ThingworxManufacturingApps-8.0.0-00-extension.zip'

        6. Refresh the window again

         

        After following the steps above, are you still seeing the same results?

         

         

        Best regards,

         

        Steven Marchessault

        Technical Support Engineer | Kepware Technologies

          • Re: AppHomePage-extension license
            ddecesaris Explorer

            Hi Steven,

            I confirm you that I follow all the steps exactly in the order you wrote. The extension-dependencies package is imported without errors, while the extension package have troubles as I reported in the first post of this topic.

              • Re: AppHomePage-extension license
                stmarchessault Creator

                Hello David,

                 

                Okay, thank you for confirming that. Please follow these steps to update your current ThingWorx Platform 8.0 license to include the Manufacturing Apps:

                 

                1. Log into the PTC Support site

                2. Click Manage Licenses

                3. Click PTC ThingWorx>PTC Licensing Tool

                4. Click Download

                5. Rename the file to license.bin and place it in the ThingworxPlatform folder

                 

                Source: "How to obtain the license.bin file for PTC ThingWorx 8.0"

                https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS265883&art_lang=en&posno=14&q=%20Installing%20ThingWorx%208.0…

                 

                 

                Best regards,

                Steven Marchessault

                Technical Support Engineer | Kepware Technologies

                  • Re: AppHomePage-extension license
                    ddecesaris Explorer

                    Hello David,

                    I've already downloaded the license file from Licensing Management and placed in the correct folder before writing the post.

                      • Re: AppHomePage-extension license
                        stmarchessault Creator

                        Hello Davide,


                        Refer to the more detailed steps outlined in the 'Installing ThingWorx 8.0' guide:

                        http://support.ptc.com/WCMS/files/173115/en/Installing_ThingWorx_8.0_1.1_.pdf


                        "..3. If you have not already done so, create a folder called ThingworxPlatform at the root of the drive where Tomcat was installed. NOTE: Ensure the ThingWorx server has Read and Write access to the ThingworxPlatform and ThingworxStorage folders. Without these permissions, the server will fail to start.

                        4. Obtain the license.bin file from the PTC Support site:

                        a. Log into the PTC Support site.

                        b. Click Manage Licenses.

                        c. Click PTC ThingWorx>PTC Licensing Tool.

                        d. Click Download.

                        5. Rename the file to license.bin and place it in the ThingworxPlatform folder. NOTE: Failure to place the license.bin in the ThingworxPlatform folder will result in ThingWorx not starting after deployment."

                        6. After following these steps, be sure to close the Composer window and restart Tomcat.


                        If you are still unable to import the Extensions, then you will need to follow the recommendations included in the same Thingworx guide for this error:

                         

                        Issue:

                        The following error message is received when importing a PTC licensed extension: “is licensed but cannot find feature in license.bin file”

                        Possible Resolution:

                        Visit the Manage Licenses section on the PTC Support site to confirm the correct license file that matches your entitlement. If you need further assistance with your licenses, please contact the License Management team.


                        To submit a ticket with the License Management team, select the link to "Open a License Management Case Online" found on this page:

                        https://support.ptc.com/appserver/cs/lm/index.jsp

                         

                        Please let us know how it goes, or if you have any other questions for us.



                        Best regards,

                        Steven Marchessault

                        Technical Support Engineer | Kepware Technologies

                        • Re: AppHomePage-extension license
                          mthakker Apprentice

                          Hey Davide,

                           

                          Sounds like you have an error with which user you're logging in as.  Can you log in as the default user (Administrator)?

                           

                          Thanks,

                           

                          Milan

                  • Re: AppHomePage-extension license
                    tikegami Newbie

                    Hello,

                     

                    Since the same error was displayed, I contributed.
                    We download necessary files from PTC site.
                    The environment is used from Remote Desktop from AWS.

                    1) After installing Thingworx_8_0_1,
                    Importing ThingworxManufacturingApps - 8.0.0 - 00 - extension - dependencies does not cause problems.
                    When you import ThingworxManufacturingApps - 8.0.0 - 00 - extension,
                    As a result, the following error appears.
                    "AppHomePage-extension is licensed but can not find feature in license.bin file."
                    01_Import_Extension.png
                    2) License is obtained from PTC support site and as described in Installing commentary
                    I changed the name of the file to license.bin and put it in the ThingworxPlatform folder.
                    02_license.png
                    3) When "localhost / Thingworx / FormLogin / Welcome" is executed from the web, the following will be displayed.
                    "The named organization Welcome does not exist"
                    The reason is that "Organizaition" does not have "Welcome", so it has not been successfully imported.
                    03_Organization created.png
                    4) I also confirmed this community, but it will not be resolved.
                    Https://community.thingworx.com/message/61093#61093
                    Did you solve with this correct answer?

                    Is there any other cause.

                     

                    Regards,

                    takashi