9 Replies Latest reply on Jul 10, 2017 9:45 AM by mthakker RSS
    ddecesaris Explorer

    AppHomePage-extension license

    I'm trying to import the TWX Manufacturing extension on top of TWX Foundation 8 clean installation. While I'm able to import the extension-dependencies package, I receive the following error when I try to import the extension package:

    license.png

     

    If I check on Licensing Subsystem monitoring I can see the following result:

    monitoring.png

    indicating no licensed features related to Manufacturing Apps (I've just tried to execute the AcquireLicense service of LicensingSubsystem, but I get the same result).

     

    How can I import the Manufacturing license into my TWX 8 server?

      • Re: AppHomePage-extension license
        stmarchessault Apprentice

        Hello David,

         

        1. Please confirm, did you receive a zip folder containing two zip files? As of the current release, these will be:

         

        ThingworxManufacturingApps-8.0.0-00-extension-dependencies.zip

        ThingworxManufacturingApps-8.0.0-00-extension.zip

         

        2. It is necessary to unzip the zip containing the two separate zip folders, first

        3. Now, import the 'ThingworxManufacturingApps-8.0.0-00-extension-dependencies.zip'

        4. Refresh the window

        5. Import the 'ThingworxManufacturingApps-8.0.0-00-extension.zip'

        6. Refresh the window again

         

        After following the steps above, are you still seeing the same results?

         

         

        Best regards,

         

        Steven Marchessault

        Technical Support Engineer | Kepware Technologies

          • Re: AppHomePage-extension license
            ddecesaris Explorer

            Hi Steven,

            I confirm you that I follow all the steps exactly in the order you wrote. The extension-dependencies package is imported without errors, while the extension package have troubles as I reported in the first post of this topic.

              • Re: AppHomePage-extension license
                stmarchessault Apprentice

                Hello David,

                 

                Okay, thank you for confirming that. Please follow these steps to update your current Thingworx Platform 8.0 license to include the Manufacturing Apps:

                 

                1. Log into the PTC Support site

                2. Click Manage Licenses

                3. Click PTC ThingWorx>PTC Licensing Tool

                4. Click Download

                5. Rename the file to license.bin and place it in the ThingworxPlatform folder

                 

                Source: "How to obtain the license.bin file for PTC ThingWorx 8.0"

                https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS265883&art_lang=en&posno=14&q=%20Installing%20ThingWorx%208.0…

                 

                 

                Best regards,

                Steven Marchessault

                Technical Support Engineer | Kepware Technologies

                  • Re: AppHomePage-extension license
                    ddecesaris Explorer

                    Hello David,

                    I've already downloaded the license file from Licensing Management and placed in the correct folder before writing the post.

                      • Re: AppHomePage-extension license
                        stmarchessault Apprentice

                        Hello Davide,


                        Refer to the more detailed steps outlined in the 'Installing ThingWorx 8.0' guide:

                        http://support.ptc.com/WCMS/files/173115/en/Installing_ThingWorx_8.0_1.1_.pdf


                        "..3. If you have not already done so, create a folder called ThingworxPlatform at the root of the drive where Tomcat was installed. NOTE: Ensure the ThingWorx server has Read and Write access to the ThingworxPlatform and ThingworxStorage folders. Without these permissions, the server will fail to start.

                        4. Obtain the license.bin file from the PTC Support site:

                        a. Log into the PTC Support site.

                        b. Click Manage Licenses.

                        c. Click PTC ThingWorx>PTC Licensing Tool.

                        d. Click Download.

                        5. Rename the file to license.bin and place it in the ThingworxPlatform folder. NOTE: Failure to place the license.bin in the ThingworxPlatform folder will result in ThingWorx not starting after deployment."

                        6. After following these steps, be sure to close the Composer window and restart Tomcat.


                        If you are still unable to import the Extensions, then you will need to follow the recommendations included in the same Thingworx guide for this error:

                         

                        Issue:

                        The following error message is received when importing a PTC licensed extension: “is licensed but cannot find feature in license.bin file”

                        Possible Resolution:

                        Visit the Manage Licenses section on the PTC Support site to confirm the correct license file that matches your entitlement. If you need further assistance with your licenses, please contact the License Management team.


                        To submit a ticket with the License Management team, select the link to "Open a License Management Case Online" found on this page:

                        https://support.ptc.com/appserver/cs/lm/index.jsp

                         

                        Please let us know how it goes, or if you have any other questions for us.



                        Best regards,

                        Steven Marchessault

                        Technical Support Engineer | Kepware Technologies

                        • Re: AppHomePage-extension license
                          mthakker Apprentice

                          Hey Davide,

                           

                          Sounds like you have an error with which user you're logging in as.  Can you log in as the default user (Administrator)?

                           

                          Thanks,

                           

                          Milan

                            • Re: AppHomePage-extension license
                              ddecesaris Explorer

                              Hey Milan,

                              I was logged as Administrator when I received the error.

                                • Re: AppHomePage-extension license
                                  stmarchessault Apprentice

                                  Hello Davide,

                                   

                                  Please provide an update on the status of this problem, particularly the cause of this error:

                                   

                                  "AppHomePage-extension:8.0.0  |  AppHomePage-extension is licensed but cannot find feature in license.bin file"

                                   

                                  We are committed to assisting you with getting this to work, and it will surely benefit this Community to know how the resolution was reached. If it has not yet been resolved, we can assist with submitting a support ticket to our License Management team.



                                  Best regards,

                                   

                                  Steven Marchessault

                                  Technical Support Engineer | Kepware Technologies

                                  If it has not yet been resolved, we can surely assist with getting a case created with our License Management team.