Greetings Craig and Vinicius,
Craig-- yes, our team can surely assist with getting this install working.
Vinicius-- to troubleshoot the problem you are having, we will need to first confirm the following:
What is the Windows operating system you are using for this installation?
Are the .NET 3.5 and 4.5 Frameworks installed?
Was ThingWorx previously installed on this PC?
Please confirm these were the steps followed to troubleshoot this problem:
1. After the install failed on the PostgreSQL step, we opened the 'Factory-Installer.log' located here: <Install directory>\ThingWorxManufacturingApps
We could see an instance of this error message: "Failed to load SQL modules into the database cluster"
Following Polina's recommendation in this thread, we allowed additional user-level permissions for the install directory (in the Windows directory Properties, within the Security tab).
2. The "ThingWorx Platform Configuration Failed" error was alleviated by following recommendation number 3 from this post:
"If the installer has stopped at approximately 90% complete, and 5 minutes have elapsed, start the ThingWorx Servlet Engine Service manually from this directory in the Windows Explorer: