4 Replies Latest reply on Jul 24, 2017 2:58 PM by stmarchessault RSS
    vxavier Explorer

    Thingworx platform configuration failed

    117991A0.PNG

    It failed on configuration. What could it be?

      • Re: Thingworx platform configuration failed
        carko Apprentice

        Hello, Vinicius Xavier.

         

        I'll find a resource to help you with this.

         

        Steven Marchessault do you have any suggestions here?

         

        Thanks,

         

        -- Craig A.

        • Re: Thingworx platform configuration failed
          stmarchessault Creator

          Greetings Craig and Vinicius,

           

          Craig-- yes, our team can surely assist with getting this install working.

           

          Vinicius-- to troubleshoot the problem you are having, we will need to first confirm the following:

           

          What is the Windows operating system you are using for this installation?

          Are the .NET 3.5 and 4.5 Frameworks installed?

          Was ThingWorx previously installed on this PC?

           

           

          Best regards,

           

          Steven M

          • Re: Thingworx platform configuration failed
            stmarchessault Creator

            Greetings Vinicius,

             

            Please confirm these were the steps followed to troubleshoot this problem:

             

            1. After the install failed on the PostgreSQL step, we opened the 'Factory-Installer.log' located here: <Install directory>\ThingWorxManufacturingApps

             

            We could see an instance of this error message: "Failed to load SQL modules into the database cluster"

             

            Following Polina's recommendation in this thread, we allowed additional user-level permissions for the install directory (in the Windows directory Properties, within the Security tab).

             

             

            2. The "ThingWorx Platform Configuration Failed" error was alleviated by following recommendation number 3 from this post:

             

            "If the installer has stopped at approximately 90% complete, and 5 minutes have elapsed, start the ThingWorx Servlet Engine Service manually from this directory in the Windows Explorer:

            <Install path>\ThingWorxManufacturingApps\PTC_Servlet_Engine\bin\thingworxServerw.exe"

             

             

            Best regards,

             

            Steven M