2 Replies Latest reply on Aug 7, 2017 9:36 PM by tgotou RSS
    tgotou Newbie

    cannot import extensions

    hi everyone,

    i'm trying to import the following files for connected field service, but cannot import, validation results is "Not Acceptable".

     

    - ptc-cslm-cfs-accelerator-7.1.1-imports.xml

    - ptc-cslm-accelerator-7.1.1-imports.xml

     

    does anyone know how to solve the issue?

    current version of thingworx : 7.4.0

     

    ref:Connected Service Help

        there's no issue on step 5, and the next step is as below.

        ===

       6.To install the optional Connected Field Service Accelerators, import the following files.

    ptc-cslm-accelerator-<version_number>-imports.xml
    ptc-cslm-cfs-accelerator-<version_number>-imports.xml

    ===

      • Re: cannot import extensions
        anna Communicator

        Tatsurou Gotou,

        Try to nevigate to Monitoring->Application to check the logs; there should be some extension import sequence you should follow, or else

        there may be some dependencies for the Extension you imported, so try to find the dependencies in the Application Log.

         

        Hope this helps,

         

        Br,

        Anna

          • Re: cannot import extensions
            tgotou Newbie

            Hi Anna,

            Thank you for your reply.

            I checked the Application Log and the following was the result, it didn't show any dependencies...

            Please advise.

             

            <ptc-cslm-accelerator-7.1.1-imports>-----------------------------------------------------------------------

            2017-08-08 01:16:08

            ERROR

            [context: Extension Exception][message: java.util.zip.ZipException: error in opening zip file]

            Administrator

            E.c.t.w.ExtensionPackageUploader

            http-nio-80-exec-17

            2017-08-08 01:16:08

            INFO

            RETRY extracting extension package contents...

            Administrator

            c.t.e.u.ExtensionPackageUtilities

            http-nio-80-exec-17

            2017-08-08 01:16:08

            INFO

            Existing ExtensionPackage folder [ ptc-cslm-accelerator-7.1.1-imports ] is being deleted and re-created

            Administrator

            c.t.e.u.ExtensionPackageUtilities

            http-nio-80-exec-17


            <ptc-cslm-cfs-accelerator-7.1.1-import>--------------------------------------------------------------------

            2017-08-08 01:19:13

            ERROR

            [context: Extension Exception][message: java.util.zip.ZipException: error in opening zip file]

            Administrator

            E.c.t.w.ExtensionPackageUploader

            http-nio-80-exec-26

            2017-08-08 01:19:13

            INFO

            Existing ExtensionPackage folder [ ptc-cslm-cfs-accelerator-7.1.1-imports ] is being deleted and re-created

            Administrator

            c.t.e.u.ExtensionPackageUtilities

            http-nio-80-exec-26

            2017-08-08 01:19:13

            INFO

            RETRY extracting extension package contents...

            Administrator

            c.t.e.u.ExtensionPackageUtilities

            http-nio-80-exec-26

            -----------------------------------------------------------------------------------------------------------