2 Replies Latest reply on Sep 5, 2017 2:39 PM by jdass RSS
    rmohanty Newbie

    thingworx installation - download failure license.bin

    Hi,

    I am trying to download license.bin as instructed as part of thingworx installation..

    getting failure message as posted below.

     

    Any help will be greatly appreciated.

     

     

     

    Regards,

    RM

      • Re: thingworx installation - download failure license.bin
        supandey Collaborator

        Hi Rashmita, this could be a temporary issue. For how long have you been trying to download the file? If it has been a while you might want to reach out to your sales or open a license support case.

        • Re: thingworx installation - download failure license.bin
          jdass Apprentice

          Hi Rashmita,

           

          What happens when you click on the Download button on the License Management page? Ideally the license ( which is a .bin file) should get downloaded .

           

          If you were able to download the file but faced issues while launching the Thingworx application , ensure that you have followed the below steps.

           

          • Download the license from the PTC Support site
          • Rename the .bin file to license.bin
          • Create ThingworxPlatform folder at the root of the drive where Tomcat was installed
          • Make sure the ThingworxPlatform folder has Read Write access
          • Place the license.bin in the ThingworxPlatform folder
          • Restart Tomcat and try launching the Composer again.

           

          If you were not able to download the file at all , then please reach out to the sales dept as mentioned by Sushant.