What happens when you click on the Download button on the License Management page? Ideally the license ( which is a .bin file) should get downloaded .
If you were able to download the file but faced issues while launching the Thingworx application , ensure that you have followed the below steps.
- Download the license from the PTC Support site
- Rename the .bin file to license.bin
- Create ThingworxPlatform folder at the root of the drive where Tomcat was installed
- Make sure the ThingworxPlatform folder has Read Write access
- Place the license.bin in the ThingworxPlatform folder
- Restart Tomcat and try launching the Composer again.
If you were not able to download the file at all , then please reach out to the sales dept as mentioned by Sushant.