3 Replies Latest reply on Oct 10, 2017 11:02 AM by nagrawal-2 RSS
    jakhtar-2 Newbie

    Unable to read trial license file because Storage anchor break found

    I was using thingworx 7.4 (trail version) and wanted to upgrade to thingworx 8.0 (trail version) but got below error, I tried 7.4 again but error is still same.
    I do have admin rights and edit permission on required directory.
    Used software:

    apache-tomcat-8.5.16
    jdk-8u92-windows-x64

    Please suggest next step.


    2017-09-15 14:58:06.742+0530 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [MessageStoreSubsystem]

    2017-09-15 14:58:06.742+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem MessageStoreSubsystem is started

    2017-09-15 14:58:06.742+0530 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Subsystem LicensingSubsystem is starting

    2017-09-15 14:58:06.742+0530 [L: INFO] [O: c.t.s.s.Subsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Starting Subsystem [LicensingSubsystem]

    2017-09-15 14:58:08.474+0530 [L: INFO] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Unable to read trial license file because Storage anchor break found. Attempting to load as Paid license

    2017-09-15 14:58:08.489+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] [message: Input type mismatch.]

    2017-09-15 14:58:08.489+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================

    2017-09-15 14:58:08.489+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Invalid License file: /ThingworxPlatform\license.bin

    2017-09-15 14:58:08.489+0530 [L: ERROR] [O: c.t.s.s.l.LicensingSubsystem] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] ====================================================================

    2017-09-15 14:58:08.489+0530 [L: WARN] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] Shutting down the Platform.