6 Replies Latest reply on Sep 22, 2017 5:40 AM by gmachado RSS
    gmachado Newbie

    ThingWorx view

    Hi,

     

    I don't know if it's a problem or I am doing something wrong. I create some projects with 3D models but when I scan my thingmark he recognizes the project but don't show anything.

    I already tried just using some 3D gauges but don't work as well.

     

    Best regards

      • Re: ThingWorx view
        dupatel Creator

        Gonçalo Machado : Could you please confirm if project was published successfully. Also, do you  see any errors in Studio application log?

         

        Is there any message on View app ?

         

        -Durgesh

          • Re: ThingWorx view
            gmachado Newbie

            No, nothing.

             

            The top bar shows the project name and that's it.

              • Re: ThingWorx view
                dupatel Creator

                Gonçalo Machado: Request you to please attach the Studio application log to reviewing the issue further.

                  • Re: ThingWorx view
                    gmachado Newbie

                    This?

                    help1.png

                      • Re: ThingWorx view
                        giri Communicator

                        From the subject, "when I scan my thingmark he recognizes the project " just curious, how did you notice that the View app recognizes the project? Is that something like, the View app displays the name of the project or show a pop-up to select the project?

                         

                        As your Studio logs reports no error, I guess this might be due to network security (within your device) i.e., the device is unable to reach/access the ES url. To validate network issue, can you please try accessing your ES url from the device browser??

                         

                        Just an FYI, if you have 'auto-configured' portal login in Studio, you should find the ES-url under Project configuration -> info section -> Experience Service field.

                          • Re: ThingWorx view
                            gmachado Newbie

                            Yes it shows a pop-up to select the project and then the name fixes at the top bar.

                            I think that I can access my ES url, the result was the same with the pc but in different networks.

                             

                            After some experiments I could see a 3D image in a project. The image was almost behind the camera. Maybe the problem is that I have my models bad positioned.

                            How can I change that?