4 Replies Latest reply on Oct 20, 2017 9:57 AM by cmorfin RSS
    dgurijala Explorer

    Getting error in ThingWorxTrialEdition-8.0.1-windows-installer installation.

    Hi,

     

    I am trying to install ThingWorxTrialEdition-8.0.1-windows-installer.

    But I am getting an error as in the below image.

    Can I get some help in the installation.

    Please find the error image below.

     

    installation error1.png

     

     

    Thanks,

    Deven.

      • Re: Getting error in ThingWorxTrialEdition-8.0.1-windows-installer installation.
        cmorfin Communicator

        Hi

         

        Could you give more details:

        - which version of Windows are you running ?

        - which version of docker are you running ?

        - are you able to run docker run hello-world ?

        - can you post the output of the following commands docker images , docker ps -a, docker-machine ls (if using Docker Toolbox) ?

        - could you upload  all the installer log files (should be under C:\Program Files (x86)\ThingWorxTrialEdition)

         

        Thanks

        Christophe

          • Re: Getting error in ThingWorxTrialEdition-8.0.1-windows-installer installation.
            dgurijala Explorer

            Hi

             

            - which version of Windows are you running ?

            Windows 10.

            -  which version of docker are you running ?

            17.09.0-ce-win33.

            - are you able to run docker run hello-world ?

            I did not run it.

            - can you post the output of the following commands docker images , docker ps -a, docker-machine ls (if using !Docker Toolbox) ?

            not using Docker Toolbox.

            - could you upload  all the installer log files (should be under C:\Program Files (x86)\ThingWorxTrialEdition)

            I am not able to attach the log files hear. Is there any other option to attach the files?

             

             

            Thanks,

            Deven.

              • Re: Getting error in ThingWorxTrialEdition-8.0.1-windows-installer installation.
                cmorfin Communicator

                Hi

                 

                Thank you for your answer.

                Apologies also as I seemed to not have been clear enough in my previous post.

                The docker command output  would be needed even without Toolbox, that is only the last docker-machine command that was specific to toolbox.

                the hello-world test is an important one to perform too.

                 

                So to summarize could you execute the following command

                - docker run hello-world

                - docker images

                - docker ps -a

                 

                Also to attach file, you can hit the Use Adanced Editor in the Reply, you will find a Attach link at the bottom right of the text area.

                 

                Finally, as suggested by Irene Weber , did you try accessing ThingWorx URL ? it is possible that this component has been installed ok but Utilities is not, so you could still be able to test a few things for the time being.

                 

                Thank you

                Kind regards

                Christophe

            • Re: Getting error in ThingWorxTrialEdition-8.0.1-windows-installer installation.
              iweber Newbie

              Hi Deven, hi Christophe

              I have a similar experience:

              I also downloaded ThingWorx Trial edition installer yesterday and got the same error message. ThingWorx server started up and is running nonetheless. I can access it by the url shown in the error dialog from the local machine. It looks like ThingWorxIndustrialConnectivity did not install properly.

              Regards

              Irene