3 Replies Latest reply on Oct 26, 2017 10:06 AM by polinao RSS
    asmith Explorer

    ThingWorx Foundation Admin user locked

    I was using the wrong password to log into my 8.1 ThingWorx server as Administrator and according to the security log that user is now locked:

         User LOCKED after 6 login attempts for [user = Administrator] within 5 minutes

    I only discovered this after FTPing into the server and reading the SecurityLog.log. The login dialog does not report either the user is about to be locked or that it has been locked.

     

    How do I unlock this user?

     

    As a future feature request, the fact that a user is about to be locked and then is locked should be surfaced to the user