2 Replies Latest reply on Oct 30, 2017 6:41 AM by gpolubothu RSS
    gpolubothu Explorer

    Unable to create/update service and properties in shape/template/thing

    Hi ,


    I have created new property/service in one shape. after reloading the composer or clicking on cancel and again edit , the created property or service is there in shape.

    while saving service or property I am getting Following error.


    save failed, status: Internal Server Error message: Import Failed: Unable to update thing shape: [1,018] Data store unknown error: [Error occurred while accessing the model provider.]


    Few days back It works works but now I am unable to create/update new property or service or any changes in any entity(things, templates, shapes ...etc) in thingworx.

    My thingworx version is 8, I am using Postgres as DB, tomcat version is 8.0.45.


    I am getting below errors while saving any entity.


    Getting following errors in application logs:

    [message: [1,018] Data store unknown error: [Error occurred while accessing the property provider.]].

    [context: com.thingworx.webservices.context.HttpExecutionContext@7160f1c4][message: Unable To Update Entity: TestShapeGroup was modified on 2017-10-30T10:58:56.070+05:30]

    Failed to load properties for Thing (SampleTestThing) from default property provider



    Please help me.