2 Replies Latest reply on Nov 8, 2017 12:29 AM by rosharma RSS
    rosharma Explorer

    ChangePassword through emaillink not working. Showing error : "Error : “Reset Attempt Failed. “

    Customer is using the thingworx's email extension. ThingWorx version is 7.4. With the help of this they are able to send emails successfully.
    There is one feature provided by Thingworx for "Reset Password" at login screen. On click of "Reset Password" Button, window asks for some basic information of user .After providing the information and submitting , a response is received "Check your email to reset your password."


    In mail box, email with user ID and reset link is received . Click on this link will ask to fill password and confirmation.

     

    After submitting error is observed "Reset attempt failed."

     

    below are the logs showing the error as well.

     

    Could you please help in resolving this issue.

     

     

    2017-11-03 16:12:23.455+0530 [L: DEBUG] [O: c.t.w.BaseService] [I: ] [U: Administrator] [S: ] [T: http-apr-8090-exec-7] Executing request [URI: /Thingworx/Logs/ScriptLog/Services/QueryLogEntries]

     

    2017-11-03 16:12:23.456+0530 [L: DEBUG] [O: c.t.w.c.HttpExecutionContext] [I: ] [U: Administrator] [S: ] [T: http-apr-8090-exec-7] {"fromLogLevel":"ALL","toLogLevel":"ALL","searchExpression":"","origin":"","instance":"","thread":"","startDate":1509619342151,"endDate":1509705742151,"maxItems":100}

     

    2017-11-03 16:12:23.456+0530 [L: DEBUG] [O: c.t.p.PersistenceProviderTransactionManager] [I: ] [U: Administrator] [S: ] [T: http-apr-8090-exec-7] ***Creating top level scope for transaction***

     

    2017-11-03 16:12:23.461+0530 [L: DEBUG] [O: c.t.l.LogProcessor] [I: ScriptLog] [U: Administrator] [S: ] [T: http-apr-8090-exec-7] Parsing of 36 log entries COMPLETED in 0.004 (secs) with 36 matching entries returned; averaging 9000 entries per second

     

    2017-11-03 16:12:23.464+0530 [L: DEBUG] [O: c.t.l.LogProcessor] [I: ScriptLog] [U: Administrator] [S: ] [T: http-apr-8090-exec-7] Parsing of 24 log entries COMPLETED in 0.003 (secs) with 0 matching entries returned; averaging 8000 entries per second

     

    2017-11-03 16:12:26.884+0530 [L: DEBUG] [O: c.t.w.BaseService] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-9] Executing ResetPassword.jsp

     

    2017-11-03 16:12:26.885+0530 [L: ERROR] [O: E.c.t.s.f.ValidatingHttpRequest] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-9] Error occurred while validating HTTP parameter: thingworx-form-userid

     

    2017-11-03 16:12:26.886+0530 [L: DEBUG] [O: c.t.w.BaseService] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-9] Executing request [URI: /Thingworx/FormLogin/reset/Development]

     

     

     

    2017-11-03 16:13:05.059+0530 [L: DEBUG] [O: c.t.s.a.Authenticator] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-7] This request is a login action: false

     

    2017-11-03 16:13:05.059+0530 [L: DEBUG] [O: c.t.s.a.Authenticator] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-7] Authenticator succeeded

     

    2017-11-03 16:13:05.059+0530 [L: DEBUG] [O: c.t.s.a.Authenticator] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-7] This request is a Confirm Credentials action: false

     

    2017-11-03 16:13:05.059+0530 [L: DEBUG] [O: c.t.s.a.Authenticator] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-7] This request is a Change Password action: true

     

    2017-11-03 16:13:05.059+0530 [L: DEBUG] [O: c.t.s.a.Authenticator] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-7] This request is a password action related: true

     

    2017-11-03 16:13:05.068+0530 [L: DEBUG] [O: c.t.w.BaseService] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-3] Executing ResetPassword.jsp

     

    2017-11-03 16:13:05.069+0530 [L: ERROR] [O: E.c.t.s.f.ValidatingHttpRequest] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-3] Error occurred while validating HTTP header: referer

     

    2017-11-03 16:13:05.069+0530 [L: DEBUG] [O: c.t.w.BaseService] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-3] Executing request [URI: /Thingworx/FormLogin/reset/Development]

     

    2017-11-03 16:13:05.069+0530 [L: WARN] [O: c.t.w.BaseService] [I: ] [U: ] [S: ] [T: http-apr-8090-exec-3] [null] of: [Development] is on the reset password page