7 Replies Latest reply on Nov 14, 2017 9:43 AM by rjaiswal-2 RSS
    rjaiswal-2 Newbie

    Getting error java.lang.Exception: Unable to initialize and start system: Unable to decode avatar content: Can't create cache file! while Thingworx 8.1 installation

    Hi,

     

    I am getting following error while installing Thingworx 8.1.war for postgreSQL on Tomcat 8.0.44 server in my system:

     

    java.lang.Exception: Unable to initialize and start system: Unable to decode avatar content: Can't create cache file!

     

    I installed postgreSQL9.4.5 in my system and done all setups for thingworx perfectly like creation of its tablespace, database and tables. Also I provided full read/write access permission on ThingworxPlatform, ThingworxPostgresqlStorage and ThingworxStorage.

     

    I kept licence binary file under ThingworxPlatform folder. As per stated in Thingworx 8.1 installation guide I downloaded this licence file and made entry for LicensingConnectionSettings in platform-settings.json. (Please find all attachments)

     

    Despite of all these setups I am getting above mentioned error.

     

     

    Can anyone please help me to fix this problem?

     

     

    Thank you in advance.

     

     

    Regards,

     

    Rohit Kumar Jaiswal