3 Replies Latest reply on Nov 17, 2017 2:55 PM by oaslan RSS
    oaslan Explorer

    Thingworx 8.1 Installation - white page issue

    Hi,

    I'm trying to install Thingworx 8.1 for the first time on an azure virtual server. Installed programs:

    jdk-8u152-windows-x64

    apache-tomcat-8.5.23

    postgresql-9.5.3-1-windows-x64

    platform settings.json file:

    {

    "PersistenceProviderPackageConfigs": {

    "PostgresPersistenceProviderPackage": {

    "ConnectionInformation": {

    "jdbcUrl": "jdbc:postgresql://localhost:5432/thingworx",

    "password": "admin",

    "username": "twadmin"

    }

    }

    }

    "PlatformSettingsConfig": {

           "LicensingConnectionSettings": {

              "username":"xxx",

              "password":"xxx",

              "activationIds":"xxx,xxx,xxx,xxx"

            }

        }

    }

     

    Thingworx.war is deployed on Tomcat but white start page shows up. Application log is below. Is it a license issue?

     

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ========================================

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ThingWorx Version Information

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ========================================

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] majorVersion = 8

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] minorVersion = 1

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] revision = 1

    2017-11-17 14:02:56.636+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] build = b108

    2017-11-17 14:02:56.637+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] schemaVersion = 1010

    2017-11-17 14:02:56.637+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ========================================

    2017-11-17 14:02:56.637+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ========================================

    2017-11-17 14:02:56.637+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ThingWorx System Environment Settings

    2017-11-17 14:02:56.637+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ========================================

    2017-11-17 14:02:56.637+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] OS: Windows Server 2012 R2

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] OS arch: amd64

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] OS version: 6.3

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Total Processors: 2

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Default encoding: UTF-8

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] JAVA vendor: Oracle Corporation

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] JAVA version: 1.8.0_152

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] JAVA install location: C:\Program Files\Java\jre1.8.0_152

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] JVM Max Memory: 896 (MB)

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] ========================================

    2017-11-17 14:02:56.644+0300 [L: INFO] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] WebApp starting...

    2017-11-17 14:02:57.340+0300 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] HA mode not enabled. Initializing and starting in standalone mode.

    2017-11-17 14:02:57.341+0300 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Default Persistence Provider Name = ThingworxPersistenceProvider

    2017-11-17 14:02:57.341+0300 [L: INFO] [O: c.t.s.ThingWorxPersistenceHandler] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Default Persistence Provider Package Name = PostgresPersistenceProviderPackage

    2017-11-17 14:02:57.360+0300 [L: INFO] [O: c.t.p.p.PostgresDatasource] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Reading configuration from configTableCol

    2017-11-17 14:02:57.845+0300 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Managers...INITIALIZED

    2017-11-17 14:02:57.854+0300 [L: INFO] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Database initialization started...

    2017-11-17 14:03:28.194+0300 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->2rvxtw9r1jy6n7n14beyk7|352def2a]-HelperThread-#4] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@74f41c4c -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

    2017-11-17 14:03:28.194+0300 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->2rvxtw9r1jy6n7n14beyk7|352def2a]-HelperThread-#4] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@37c71f12 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

    2017-11-17 14:03:28.204+0300 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->2rvxtw9r1jy6n7n14beyk7|352def2a]-HelperThread-#2] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@11f7c528 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

    2017-11-17 14:03:28.204+0300 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->2rvxtw9r1jy6n7n14beyk7|352def2a]-HelperThread-#2] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@37c71f12 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

    2017-11-17 14:03:28.204+0300 [L: ERROR] [O: c.t.s.ThingWorxServer] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] [message: Connections could not be acquired from the underlying database!]

    2017-11-17 14:03:28.214+0300 [L: INFO] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Connection ThingworxPersistenceProvider, type PostgresPersistenceProviderPackage stopped

    2017-11-17 14:03:28.214+0300 [L: WARN] [O: c.t.p.p.PersistenceProvider] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] Could not find persistenceProviderPackage PostgresPersistenceProviderPackage and thus could not stop data processing

    2017-11-17 14:03:28.214+0300 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] [message: Unable to initialize and start system: Connections could not be acquired from the underlying database!]

    2017-11-17 14:03:28.214+0300 [L: ERROR] [O: c.t.s.ThingWorxBootstrapper] [I: ] [U: SuperUser] [S: ] [T: http-nio-80-exec-28] *** Web Application STATE is being set to ERROR! ***

    2017-11-17 14:03:28.244+0300 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->2rvxtw9r1jy6n7n14beyk7|352def2a]-HelperThread-#4] com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@62144f2c -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (3). Last acquisition attempt exception:

    2017-11-17 14:03:28.244+0300 [L: WARN] [O: c.m.v.r.BasicResourcePool] [I: ] [U: SuperUser] [S: ] [T: C3P0PooledConnectionPoolManager[identityToken->2rvxtw9r1jy6n7n14beyk7|352def2a]-HelperThread-#4] Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@37c71f12 is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

    2017-11-17 14:04:51.628+0300 [L: ERROR] [O: c.t.s.a.AuthenticationFilter] [I: ] [U: ] [S: ] [T: http-nio-80-exec-38] Could not handle request