2 Replies Latest reply on Dec 5, 2017 5:27 AM by sc-3 RSS
    sc-3 Explorer

    Acknowledge Alert

    Hi All,

     

    I want to know acknowledge alert workflow exactly happening in Thingworx.

     

    Regards,

    Sathishkumar C.

      • Re: Acknowledge Alert
        anna Communicator

        Sathishkumar C,

        Firstly in ThingWorx if a property Alert is triggered when data change happened, the Alert will be in an "Unacknowledged" status;

        Then you should see it in Monitoring->Alert Summary->Unacknowledged queue

        When user notices this Alert and want to acknowledge it, he/she could click the Acknowledge button on the right of this page(you could also acknowlege it with build-in service).

         

        Please explain more and let us know if this is not what you want to know.

         

        Thanks,

         

        Br,

        Anna

          • Re: Acknowledge Alert
            sc-3 Explorer

            This is fine.

             

            Alert was generated and it is unacknowledged state initially. After some time it is went to reset state without acknowledged by the user. Can i get unacknowledged  list of alerts (actually in reset state). After acknowledging by the user, then only it should go to alert reset state.

             

            Regards,

            Sathishkumar C.