1 Reply Latest reply on Jan 17, 2018 3:36 PM by vkraiouchkine RSS
    vkraiouchkine Newbie

    Why Studio not showing 3D canvas after updating from 8.0.... to in Chrome?

    Hello everybody!

    I know the same problem Ewerton M posted into community.


    I have (had) the same problem with my studio:

    Windows 7 x64 ultimate

    Chrome Version  57 but now updated to “Version 62.0.3202.94 (Official Build) (64-bit)

    And with “running” thingworx studio  8.1.1  ( when I try to open existing project (“Motor-Sept2017” as you can see here) I see the “empty” 3D canvas as below:

    First of all I check the communication with Experience Service which I used before for preparing my project. I receive local error message like this:

    It means I cannot access to my real active Experience Service (and may be it related to my “empty 3D canvas” ) . OK, it can be repaired by changing value of “Experience Service” field in “Configuration” menu item “Info”:


    Experience Service asks me for authentication:

    And if I use the mandatory  Username/Password…

    I get the access to active Experience Service and fo be sure I validate my active Experience Service with actual Username/Password

    After validating with active Experience Service UIRL I can see “non-empty” 3D canvas on the same Chrome browser.

    If you have the same problem may be you can heal your studio with the same/similar steps.

    Good Luck!

    1. Vladimir.